Forum Discussion
Call Failed
Hi Oz90210,
If you have contacted the ombudsman and the complaints team they will address your issue directly.
SMARTY has a duty of care to make you aware of all of your options. If SMARTY is not the right network for you and you are not receiving the quality of service you are seeking then being with a different network provider may be the best option.
Any direct response to your complaints will be handled by the complaints team.
I have commented on your previous post.
Why has my problem got worse!! Now I can’t make or receive telephone calls !!!
I am missing doctors, hospital appointments and uber drivers driving off without me because they can’t get through to my number which goes straight to voicemail ( but don’t have one set up!!!!! Also I have seen I am NOT the only one with this issue !!!and please DO NOT tell me to leave SMARTY MOBILE if I am NOT happy !!!! The issue is at more then one address and my iPhone 12 128GB is 4G/voLTE/5G compatible too !!!!!!! OOKLA speed test shows just about moving and only voLTE !! 5G shows now and then but same issues as always!!!
maybe a new SIM card … again?
I have over 5 different network towers around me within a 5 mile radius including 1 mile radius… your technical support team clearly have ZERO idea and refuse to help missing calls in and out , data issues , robotic sounds if I do get to make a call but get error message “””call failed “” please reply with a fix please
Oz90210 Apart from telling us what we shouldn’t write, did you actually try my suggestions? You certainly don’t make it clear whether you did.
If no suggestions work, then what else do you think the company can do? Send an engineer to you?
If for some reason it won’t work and is causing you so much grief, it is hard to see why you want to stay.
Most of us aren’t experiencing the same problems, so we cannot be of further direct help.
