Forum Discussion
Call Failed
Hi Oz90210,
If you have contacted the ombudsman and the complaints team they will address your issue directly.
SMARTY has a duty of care to make you aware of all of your options. If SMARTY is not the right network for you and you are not receiving the quality of service you are seeking then being with a different network provider may be the best option.
Any direct response to your complaints will be handled by the complaints team.
Oz90210 I can see that you are frustrated.
Have you checked that your phone is compatible with the Smarty VoLTE protocol? It seems that quite a lot aren’t.
If the speed checker shows a poor result, there may not be a decent signal within your property. Does it ever improve when you travel away from home?
Is it possible to try a sim form a frien on another network in your phone, just to exclude phone issues?
If nothing else works, unfortunately you may be left with no choice other than to change network.
Still NOT receiving or able to make calls !!
my uber driver drove off this evening I had to rebook a driver !!! Which made me late !!
wifi calling shows too but no connection!!
Changing APN settings doesn’t work either!!
resetting my iPhone 12 don’t help either!
wiping my sim don’t help!!
how is it possible for two different addresses are “”congested “” as numerously replied to my emails and seen all my 100’ s of screenshot evidence which they THEN accepted what I was and still saying is true … I pay £12 unlimited everything Data / Calls / SMS…. On the “”Social Tariff “” which I am NOT getting !!!! If anything the issue has gotten worse !!!!
SMARTY has a duty of care to make you aware of all of your options. If SMARTY is not the right network for you and you are not receiving the quality of service you are seeking then being with a different network provider may be the best option.
Any direct response to your complaints will be handled by the complaints team.
Hi Oz90210,
If you have contacted the ombudsman and the complaints team they will address your issue directly.
