Forum Discussion

SimonWil_460908's avatar
SimonWil_460908
SMARTY Rookie
06-06-2026

Private calls

Hi all,

For some reason all calls to my SMARTY SIM are coming in as private calls even though they are from contacts, all settings are on. Tried SMARTY support which just gets me to put in a load of info before saying they have ended the conversation.

Anyone else got the same issue?

 

Im at the point where im considering switching providers.

Call Issues
Customer Support
Network

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    06-06-2026

    SimonWil_460908​  How long has this been going on for? Have you changed your phone or had a major software update?

    Is it worth taking one number as an example and removing it from your Contacts and then re-entering it. You could then ask them to call you and see if the problem persists.