Forum Discussion
No Service
I have been a Smarty Customer since February 2026.
Since that time I have had two days access to calls and text.
Up until yesterday I had no issue with mobile data.
Mother's Day data stopped completely and I was automatically logged out of the Smarty App.
I do not have WiFi at home so rely on my phone to keep in contact with people.
It is unsatisfactory for me to pay for a unlimited plan but not get that service.
I do not know how you will contact me as I am no longer connected to the internet.
😢
3 Replies
TaibatC_3755114​ This is the Community Forum and you are not contacting smarty directly, so they are unlikely to respond to your post.
As you have successfully posted here, you must either have access to wifi or else mobile data.
It would be an idea to do a Coverage Check and also a Network Status Check for your postcode to see if there are any issues known.
You can contact smarty Support at smarty.co.uk/contact if you need help from them.
I had to go to the Library to use their WiFi.
I will do the things that you have suggested.
I have only been a Smarty customer for just over 6 weeks and the service so far has been disappointing.
Unlimited everything but not getting what I pay for.
I do contact customer support often.
Seems that they are limited in what they can do and unwilling to escalate.
Not helpful for me.
The internet is back on.
I hope that it is a permanent fix.
Can anyone explain why I am often logged out then logged out of the Network?
I will not mark it as solved until a get a couple of days service.
TaibatC_3755114​ Logged out of which network? Do you mean that you need to sign in? Are you referring to your Smarty Account on this Forum? (If the latter, then the new format is that you need to sign in each time for security)
