Forum Discussion
Network Failure
Since Friday 2-Oct where I live Perton W-ton) I have had practically no service, phone calls texts & data! No explanation has been given as to what is going on other that some vague reference to maintenance
(We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible. We're sorry for any disruption this may cause and will add any further updates here.)
This applies to Smarty and Three but not apparently Vodaphone whose service remains just fine. I have had two accounts with you for well over five years and feel very disrespected by the failure to explain what is going on. Why won't any one explain what is going on or should I leave Smarty (three)
I have spent over an hour trying to get this published!
1 Reply
Vind_218889 This community is made of regular customers like you. Just know that Vodafone and Three still aren't a single network yet. They only share their cell towers and spectrum access, but their Network Core are separate.
Have you tried contacting support via Live Chat yet? There is also their Email, [email protected], which someone else in the community mentioned is still active and monitored.
Try doing these things if you haven't already and see if it fixes your issue:
- Restarting your phone, turning airplane mode on and off, and switching between 4G and 5G network modes
- Reinserting the SIM and inserting the SIM into the second SIM slot if your phone is dual-SIM
- Inserting the SIM into various other phones that are VoLTE capable
- Updating the phone to the latest updates, as well as updating all applications
- Resetting mobile network settings
- Confirm you have network coverage
- Testing services while outside a building, as well as in a different area, also confirming network coverage
You can also escalate and fill a complaint here: Submit a complaint | SMARTY. They legally have to address your issue within 6 weeks, which after that you can take it to CISAS which they'll give you an Email about.
