Forum Discussion

Rosemar_1015078's avatar
Rosemar_1015078
SMARTY Pioneer
09-01-2026

Loss of service

When can I expect the network-loss in EH14 to be fixed? I've been unable to make or receive calls for the past 24 hours. 

2 Replies

  • Nathan's avatar
    Nathan
    SMARTY Moderator
    20-01-2026

    Hello, We can't offer any time scales on any on going network work or unplanned outages. We can share a little more information and potentially offer some goodwill for any unplanned outages. Please contact the team to discuss this: Contact us - FAQ | SMARTY

  • PeterNicholson's avatar
    PeterNicholson
    SMARTY Rookie
    09-01-2026

    Same - absolutely ridiculous. I'm down in Kent, UK and I use my Smarty SIM for running my business.  Not being able to make or receive calls is harming my operation.