Forum Discussion
Cancelled but still keeps taking money
I cancelled my smarty on October 3rd 2025. Money comes out the 10th of every month so 4x £20 has come out after I’ve cancelled! The money is still coming out every month and even though I keep cancelling it it’s still coming out what do I do!? Thank you
1 Reply
Hi LeeGibb_1764856 you will need to make sure that auto-renew is disabled in your account in order to cancel the recurring payments. If you're having trouble doing this yourself please get in touch with our customer care team directly and they will help you do this.
https://smarty.co.uk/contact
