Forum Discussion
Allocation of data used
Hi webchat is a bit hit and miss you are right that the bonus data should have been used first not half and half unless the bonus data had run out try emailing smarty with all the details maybe they will recredit you if someone at smarty understands your complaint
Unitysounduk My account dashboard still shows data in the add-on - hence the original query as my plan data was going down while there remained data in the add-on.
I have already raised it as a Complaint but had no reply.
It is indeed a shame that Smarty are employing people who do not understand the issues. I wonder why.....wait, I have it!.......CHEAP!
Hi have you tried calling the complaints number and getting a call back that way might be quicker than webchat or email
Unitysounduk Thanks for the suggestion. My reason for preferring written communication is that many of the staff struggle to understand my point and this will be worse in conversation I fear. If I put it in writing, they can at least refer it upwards- hence the Complaint, which hopefully may end up in the UK office.
