WhatsApp verification - EU
I am overseas (Greece) and have had to change my phone over, I re downloaded WhatsApp & I cannot receive the verification codes via SMS or calls, email is not an option. I've tried manually selecting the network but still doesn't work. I've received verification messages for other services all okay, such as FB, Instagram etc Meta accounts have linked to WhatsApp but it won't let me use them to log in, any other suggestions welcome. WiFi calling switched on, APN settings to use my phone abroad all correct. Chatgbt suggested something with shortcodes? Smarty chat help suggesting adding a small amount to add on to see if it bypasses the issue
Is this a scam?
Hi I’ve just received the following text that I’m pretty sure it’s a scam as I’ve not signed up for anything other than my mobile package over a year ago or there abouts: “You signed up for SMS from shortcode 60551. You've insufficient funds to receive it so need to buy an add-on. Visit https://info.smarty.uk/c9i8x1x9 for details.”Very difficult scam
I've been charged £4.50 every week for this website funvids, I didn't even press anything, I just opened it, and somehow it got my phone number and has been charging me on my phone bill weekly, what can I do? Or can smarty block 3rd party payments? I've tried messaging 'STOP' to their shortcode 65065, but it said I have insufficient funds, so I bought a £5 bolt on that said it could message shortcodes, I converted it to credit, sent the message again, and it still didn't work, so I don't know what to do
Another day. No Service 😭
Sadly, I am back again. Still having problems staying connected to the Network so that I can make receive calls etc. Is there a reason for this? Why can't I stay connected to the Network??? Now on day 22... Only had two days where I could make calls, receive call and get text including short codes. Now the Service Status is back to Out of Service. I am trying to be patient but it's not really fair to be paying for Unlimited data, calls and text and only get service for 2 days out of 22. Can this be fixed permanently???
URGENT: SMARTY is failing now, time to move to ID
Compare Smarty to ID on here: https://www.uswitch.com/mobiles/compare/sim_only_deals/ Smarty is honestly terrible. ID offers so much more on the same network for the same price. They offer more data per £, data rollover, more EU countries access, 30GB EU Roaming (18 more than Smarty), e-sim for Watches, 3 months of Apple TV + Music. It is a no-brainer to switch now, Smarty has lost it's game sadly.Let’s clear up SMS shortcodes – here’s what you need to know.
SMS Shortcodes are now live on SMARTY — something customers have been asking for, and we’re really pleased to have delivered. As with anything new, we know there can be a bit of a learning curve, so we want to clear up some early questions and confusion that have come through since launch. SMS Shortcodes are special numbers (usually five digits) used to access services outside your usual plan — things like voting on TV shows, entering competitions, or donating to charity. Some are free, and some are chargeable — it’s shortcode dependent. To use chargeable ones, you’ll need an out-of-plan add-on with enough balance to cover the full cost. That full cost can include two parts: The cost of the service itself (e.g. £2.50 for a competition or £10 to donate to a charity), and A standard network rate charge (usually around 15p), which — like all networks — isn’t included in your plan. So, if an SMS shortcode service costs £10 plus the 15p standard charge, you’d need at least £10.15 in out-of-plan balance for it to go through. A quick note on pricing: SMARTY doesn’t set these charges — they’re set by the companies that run the services. We simply pass the cost on, so our customers can access them if they choose to. Now that we’ve opened things up to support all SMS shortcodes, some customers may start receiving messages from services they’ve previously signed up to. If there’s not enough balance to receive the message, we’ll send you a quick heads-up letting you know it couldn’t be delivered. If you want to stop messages from a service, the easiest way is to reply with STOP or STOP ALL to the SMS shortcode. (Just a heads-up — you may be charged to send that SMS.) If that doesn’t work, no problem — just pop the shortcode into our shortcode checker to find the provider and their contact details so you can reach out directly. To make things easier, we’ve also created a Help & Support article with more info, worked examples, and guidance to help you stay in control. SMS Shortcodes on SMARTY work just like they do on other UK networks — no SMARTY-specific rules, just something new we’ve added because you asked for it. Any questions? Drop them below — or check out the guide for everything in one place. Team SMARTY
Getting so many SPAM texts from short codes
It's really concerning that I've been getting so many SPAM texts in my SMS inbox the past 10 days or so. Just this morning, I've already gotten 6, and it seems like it's getting worse every day! I'm getting tired of reporting so many things as SPAM everyday and no seeming improvement. Could I just ask if Smarty is aware of this and what is being done to address this growing problem?
