New SIM problem ?
Activated my new Smarty SIM yesterday and I notice that the mobile number in the Dashboard is not the same as I requested (i.e. I sent a PAC code to Smarty with the details). However even though the number displayed is not mine all my old services seem (?) to be working. When my wife calls my new Smarty number to test it out there is no connection but my old number (from vodafone) still works. This is not so much a complaint as a “what’s going on” question ??
new phone, same number
Hello there. I accidentally smashed my smartphone last week, and have since invested in a humble Nokia. I ordered a replacement SIM, with the same number - but for some reason it won't connect!! I'm wondering whether the SIM is not compatible with this old brick phone... any suggestions? Please and thank you.
eSIM never arrive my house
When I first join smarty one question was normal SIM card or eSIM. I googled what is esims is run on two phone number. I clicked on yes eSIM keep my old phone number. Then when new card arrive i only have one number. Where is my eSIM run on two number. So please post me my eSIM with my old number please Thankyou JadeMiss sold? Tariff’s different to advise given in chat
I need clarification. Through the Smarty chat, I have been advised to select a mix and match approach to my family’s migration to a Smarty sim, however I was advised incorrectly, as the 24gb for £7 doesn’t exist as an option for Mix & Match - Disappointing. Would I have made the switch if I had known the true cost of transferring my whole family? Probably, but please Smarty, the advise to your consumer needs to be correct at the time of publishing.
Revert back to physical sim
Hello! A few days ago I had to use a new phone as my old one was sent to be repaired. Since that new phone supported esim I converted my sim to an esim and used it in that phone. Now thatI have my old phone back,a phone that does not support esim, I want to cotinue using my physical sim as always. I insered it back to the phone, yet it does not seem to work. The phone reads it, but I have no reception, cannot make or receive calls or use mobile data. How can I deal with this issue? Do I have to order a replacement of my sim card?
SIM "lost" by Amazon. What to do please?
Mistakenly activated SIM in app a few minute ago (sigh...) though I haven't actually received the SIM. Is that why I can't see an option to order a replacement, or have I missed the option somewhere? I ordered the SIM on the 5th and it's just been stuck in an Amazon depot for days according to tracking and I'm stuck with only being able to use WiFi for calling etc. which is not ideal. Any advice on how to get a replacement sent or is this a usual occurrence with SMARTY sims? Been with Giffgaff for years so this is my first experience with SMARTY. Thanks all.
unable to activate replacement sim as no email attached to existing account
Hi, I have a group account and one of the members has lost their phone. I have a replacement phone and ordered a SIM card, this has arrived but we cannot activate it as we can't log into her smarty account. There doesn't appear to be an email address linked to her account. So, the forgot password doesn't do anything, when I log into the dashboard as the group owner I can't add an email address to her and I can't reset the password. Does anyone know who to get around this? I did try to re-activate as a new member but that didn't workPhone stolen on Saturday, my replacement SIM hasn't been dispatched yet !!!
Hi there I'm just a bit panicked because I have not yet received an email to say that my replacement sim has been dispatched even though I ordered it on Sunday, and it's now the next day and I've heard nothing. This is very distressing as getting my phone number back is the only way I can log back into my icloud. Has anyone been in a similar situation ?
Phone Sim not connecting in Router
Hi all, I have a smarty data sim that I was using in my Cudy 4G router, all good. As I was low on data I tried to put my smarty phone sim in the router as it has 50gb pack but it will not access the internet, I have activated the sim and reset the API but it will not connect, when I put the data sil back in it works fine again. Any ideas? kindest regards, Al.