Not recieving phonecalls
Hi.. I have had issues with receiving phonecalls for years! It's a sporadic problem. I am sometimes not able to make or receive calls. I thought it was the device and went through a lot of trouble shooting but nothing helped. I now have a brand new device, and the problem continues!! Before leaving smarty I thought I'd try this. Any suggestions??
Activating a Replacement SIM card, with same phone number - How?
I am already with SMARTY (for 1 year approx) and want to keep my Phone Number and stay with SMARTY I have had a Replacement New SIM Card (which I Requested) from SMARTY, which I am putting in a new refurbished, unlocked, phone. I have put the new SIM card, with hopefully my old retained number, in my new phone, and my SMARTY Dashboard asks the following Questions:- "Your phone number We noticed you activated your SIM. Do you want to bring your phone number to SMARTY? 1.Yes, bring my number. We will bring your number to SMARTY by the end of the day 11/06/26 2. No, keep new SMARTY number Confirm " Question (maybe SMARTY techies can answer):- Which Option do I choose? I already have a SMARTY number I already use and want to keep, I've just got a replacement SIM cardCalls from 3 network saying I need a new sim
Anyone else being contacted by 3 network, saying I need a new SIM card for the 5g network, their asking for my details so they can send me a new 5g sim, I explained that I was with smarty and that my phone is working fine on 5g, they kept pushing for my details, I asked if I’m a customer of yours how come you don’t have my details, I politely told them that I would contact my provider smarty and ask them if I need a new card, they weren’t very happy and said well call back. Anyone else getting these calls
What is happening?!
I went onto the smarty website a couple days ago. Ordered my sim, set up my plan and requested a pac code from the old provider which I then put into the smarty website as it asked for the pac code. I then set up an account on smarty and I’ve had my sim delivered today. Problem is it’s saying awaiting number on the main dashboard and I’ve just had an email saying a replacement sim is on the way…I didn’t order a replacement sim?! I only got my new smarty sim through the post today. So 1. How do I activate if it’s not giving me the option to and 2. Which sim do i activate? The one I have or the replacement sim I never even ordered? so confused!
