We are refreshing our tariffs to offer more choice, more data, and more value for money.
As the price of everything seems to keep going up, we want to keep our new plans as simple and honest as possible. So, if you want to get more SMARTY for your money, check out the latest plans available to you. You can always keep your current plan if you’re happy with it. But if there’s a new tariff that takes your fancy, just select it on your dashboard and it will update on your next renewal 😁 Go to your dashboard here. Are you going to change to one of the new plans? What do you think of them? Comment below.
SIM Card activated but no data
Hi. I've just signed up for the smarty unlimited data/calls/text 1 month plan. I've received an email and text saying it's activated and my phone says I'm on the smarty network and I have a full signal but I have no mobile data to access the internet. I've inserted my Giffgaff SIM card and the mobile data works fine with that. It's a bit annoying because I've just paid for this service yet I'm not receiving what I paid for. Does it take mobile data longer to activate even though the messages I received say the card is activated?
Smarty decline since merger
Any one else noticed the decline in data speeds and reliability since the merger. Smarty outages are now lasting days instead of hours, 2 - days now with less than 2Mbs, sometimes drops to 0.5Mbs on 4G - upload speeds are fine at 20Mbs. I used to get 70Mbs download even on 4G+. Three as always says work on going but Smarty only sends you to the community, not sure they have a customer service portal.
Regularly without data service
Team, not sure if anyone else is affected in the South East of England, but I'm regularly facing issues with Smarty data. Whether in Berkshire where I live, or Woking town centre where i was yesterday, just constantly I'm having issues with slow or no data, even if i have multiple bars and 4G showing. It's getting to the point where I'm thinking about leaving them because it's so bad.
Buying data add on before data plan runs out without losing service (while roaming)
With a new Smarty account, I purchased a 2 GB data only SIM for £5. Worked fine in the UK then I travelled to France, where it continued to work great. When the 2 GB was down just below 1 GB, I purchased a 1GB add-on for £1. I did this while in France. There was a bit of delay before the add-on showed up (maybe an hour) but the service continued fine. The next day my original 2GB data ran out and showed zero in the dashboard. The add-on showed 1 GB as expected. However, the service stopped. The only site I could get to was smarty.co.uk. A few more hours went by and the service started working again on its own. I tried explaining this to the Smarty help chat (with a person). They said it should seamlessly change from the data plan to the add-on without any interruption. As I will need to do this again next time I travel, I was wondering if anyone has seen this problem or has any thoughts on this? Any help appreciated. Thanks John
