New sim cards do they match the number on account before activation
Hi, I have ordered 2 sim cards from seperate 'new' accounts for 2 different phones. I'm now worried that I won't be able to work out what sim card is for what account. Is the phone number that's appearing on the account assigned to the sim card before activation? Or once I've inputted the serial number and the sim is activated it then gets assigned the phone number that's currently showing on the account? I don't want to break the sim cards up into certain sizes and it not be correct as both phones take different sizes. Thankyou
Plan paused?
long story short, i travel abroad this sunday which is the exact day of my plan renewal. when opening the smarty app, it says my plan has been paused but when i go to payment settings, it says renewal is on so i dont know if its going to renew or not? i dont want to have an issue on the sunday where im travelling and ive got no data. Has someone had a similar problem before/ is it just an error. Please advise, thank you.
Activating second SIM
I started using SMARTY a few months ago, and (without me asking) SMARTY sent me a SIM in the post to pass on to a friend, which I decided to use myself. I've just had enormous trouble jumping through hoops to activate it and start a group. When I went to smarty.co.uk/activate, it said "Already have an account with SMARTY? Log in to activate", so I logged in again. Apparently the only way to activate a SIM is to go to /activate, which takes me back round the loop of logging in again. I came to the conclusion that the only way of activating the SIM was to create a new account. So I tried to create it using my existing email address, but that didn't work, so I created a new email account so I could create a new SMARTY account. I was then able to start a group by sending an invitation to myself on my new account and accepting my invitation. My question is: Is the process really so complicated and convoluted? Was I missing something?
Just joined...just leaving
Switched over from ID mobile about 1 week ago and since then have no connection at all. I can connect to Wifi and make wifi calls, but when out and about the Sim shows no connection and and excalamation over my Pixel 9 Signal status. Obviously I've checked my APN details against those supplied, restarted, ejected and reinserted SIM...nothing.
