New SIM active no data and slow SMS
Hi I am a new customer and activated my SIM this afternoon it is showing active on the dashboard with a current plan, however the phone signal is alternating between 0 bars and all bars, and mobile data is either off or extremely slow on the speed test like 0.1 mbps. Although I can make a call the text is whirring for ages before it sends. Is it normal to have a few hiccups until things settle down. I was previously with Giffgaff and the signal and data were fine. I also was sure to check network coverage which was also fine for my postcode. It's only been active for about three hours so maybe it takes longer until everything's working normally??? Thanks. Adam
Phone Sim not connecting in Router
Hi all, I have a smarty data sim that I was using in my Cudy 4G router, all good. As I was low on data I tried to put my smarty phone sim in the router as it has 50gb pack but it will not access the internet, I have activated the sim and reset the API but it will not connect, when I put the data sil back in it works fine again. Any ideas? kindest regards, Al.
Time to Activate SIM ?
My contract with another provider ends 26 December, so I'm planning my move to Smarty. If I were to buy a monthly SIM deal over the Black Friday weekend, would I be able to hold off from activating until nearer my current contract end date ? Was thinking maybe 15 December & then port my number over so it's all done before the Christmas holiday.
New customer. NO Incoming or Outgoing calls
Hi I joined Smarty today and had my number ported across from my previous provider. At 13:16 I received an email to say that my port had been successful. During the afternoon most of the services slowly appeared. At this moment, I can send and receive texts ok, internet works ok, but - I cannot make or receive phone calls. I have just restarted my mobile and retested. It is now 19:25 - it looks like no phone tonight. Very disappointing Smarty. Not a good start. I'd be grateful for any help.
Help
I recently switched from an unlimited plan to 100gb and it was due to go out of my bank today 15/10 yet it hasn't gone out and it says cant retrieve login details on the app and on the website it says my plan has been paused and that I've activated a new sim do I want to port my number over. I havent changed sims I've just changed plans. Can someone explain and help me as this is stressing me out. My phone still works and im still connected to the smarty network. Edit - This is now all working and no longer saying paused but it's still saying ive activated a new sim and do I want to bring my number over. I still havent activated a new sim and am still using my previous smarty sim.Help
I recently switched from an unlimited plan to 100gb and it was due to go out of my bank today 15/10 yet it hasn't gone out and it says cant retrieve login details on the app and on the website it says my plan has been paused and that I've activated a new sim do I want to port my number over. I havent changed sims I've just changed plans. Can someone explain and help me as this is stressing me out. My phone still works and im still connected to the smarty network.