Day 23 Service Status Out of Service
Can anyone tell me why I constantly have Service Status: Out of Service? I am a new Smarty Customer. In 23 days I have only been able to use my phone twice. This is on the same day as contacting Smarty. Everything works perfectly fine but the next day Service Status is back to Out of Service. Data is working very well so far. No problem there. It's like the phone sees the Network but is not authorised to use it. I cannot access my online banking as the code that is sent to SMS is not sent. I cannot call anyone nor can they call me. I have already missed 3 appointments because of this. I need to make a hospital appointment and can not do it. I am paying for an unlimited plan but only getting data access. I have been on live chat for hours trying to get a positive outcome. Although helpful and polite. Each Agent goes through the same series of things to do but it makes no difference. I can make WhatsApp calls but certain companies will only accept calling me on my mobile number which they cannot do. Please if anyone knows how to contact Smarty Technical Team or how to solve this I would be so greatful. My next payment is in 5 days time and after nearly a month. I am NOT getting the service I am paying for. Smarty will be able to see how many phone calls and text I have made. This is so stressful.Another day. No Service 😭
Sadly, I am back again. Still having problems staying connected to the Network so that I can make receive calls etc. Is there a reason for this? Why can't I stay connected to the Network??? Now on day 22... Only had two days where I could make calls, receive call and get text including short codes. Now the Service Status is back to Out of Service. I am trying to be patient but it's not really fair to be paying for Unlimited data, calls and text and only get service for 2 days out of 22. Can this be fixed permanently???
New SIM problem ?
Activated my new Smarty SIM yesterday and I notice that the mobile number in the Dashboard is not the same as I requested (i.e. I sent a PAC code to Smarty with the details). However even though the number displayed is not mine all my old services seem (?) to be working. When my wife calls my new Smarty number to test it out there is no connection but my old number (from vodafone) still works. This is not so much a complaint as a “what’s going on” question ??
RCA chat
So, can someone please explain why my phone number comes up correctly when I call yet on messages it has the temp number before my number was brought over from Vodafone to smarty? I've tried various work around yet nothing seems to fix the problem. Getting on my nerves now. Thanks, your assistance would be a help.SOMEONE please help
I'm SOOO confused... so my data doesn't work when WiFi is not avaliable. I have the correct settings activated. The sim is new and Smarty mobile are in the process of transferring my old Vodafone number to this provider. I'm not sure if this makes a difference. I bought the sim paying £18 for the unlimited everything and yet I have this problem with my data. Can anyone help. Thank
