Forum Discussion
Activate wont work help!
my new SIM has arrived today and when i input the number it returns an error.
On line it says this SIM Oops! Looks like this SIM number is not valid or already taken.
2 Replies
Jamesha_3618645 If you received this as a Replacement SIM, then as ZenovA says, you need to follow a specific procedure. You should have received instructions on how to activate it.
If you still have problems, you will need to web chat with Smarty Support: http://www.smarty.co.uk/contact
Jamesha_3618645 Is this SIM ordered from the 'Replace my SIM' menu? If so, I think you need to activate it on your account's dashboard, rather than from the smarty.co.uk/activate page, which I believe is for new users that got a SIM from a friend or bought from a store.
