Failure to activate new SIM
Just order a SIM and tried to activate yesterday. The dashboard told me that it would happen in 2 hours and my old number will port on Monday. Activation didn't happen and a 4 hour web chat got me nowhere other than being told to wait as they are working in it. Still no progress today. Anyone else in the same situation? Customer Service not very impressive considering I'm a new customer 😔
Major Port-in Issues
In the same manner as Jaybird I have encountered a major issue when porting my number from Vodafone to Smarty. I was told at the outset that there were "difficulties" that was going to create a delay with porting the number. Also, within 24 hours, I was advised that I would be entitled to compensation. The porting process started on October 1st and since then I have been able to dial out and can receive texts, but not receive incoming calls. I raised the issue with webchat BOT and quickly asked for it to be transferred to a human, but am pretty sure that this is just another BOT. Yesterday I received a message that the port had been completed. Rebooting the phone 3 or 4 times has not changed anything. Still can dial out but not receive calls. The SIM card manager does not have a number attached to it. I emailed the human BOT to give them 72 hours to resolve the matter, but received a totally nonsensical reply. On the verge of making a complaint and/or closing the account - but not sure who to move to. Any suggestions on my next action?
SIM Card activated but no data
Hi. I've just signed up for the smarty unlimited data/calls/text 1 month plan. I've received an email and text saying it's activated and my phone says I'm on the smarty network and I have a full signal but I have no mobile data to access the internet. I've inserted my Giffgaff SIM card and the mobile data works fine with that. It's a bit annoying because I've just paid for this service yet I'm not receiving what I paid for. Does it take mobile data longer to activate even though the messages I received say the card is activated?Can’t dial some numbers
I have just switched to Smarty and now I can no longer call my landline. Yesterday on my old sim it was fine but not today, everyone else in my household can call the landline but on smarty it does not let me. I can call other landline numbers. Does anyone else have this issue or a solution?Orr in to Smarty issue
On Thursday morning of last week 22 June I activated my Smarty sim and initiated the number transfer from Vodafone to Smarty. The port in to Smarty has not been completed and yesterday Vodafone confirmed they ported out on Friday 23 June. Vodafone turned off my 4G yesterday and although I can phone and text message out from my Smarty sim I can not receive calls or sms to my old number. Have contacted Smarty via chat every day since Friday but I keep getting told it’s with the back end tech team and has been escalated. Extremely frustrating as I have missed calls and can’t receive sms from bank, etc.
