In the same manner as Jaybird I have encountered a major issue when porting my number from Vodafone to Smarty. I was told at the outset that there were "difficulties" that was going to create a delay with porting the number. Also, within 24 hours, I was advised that I would be entitled to compensation. The porting process started on October 1st and since then I have been able to dial out and can receive texts, but not receive incoming calls. I raised the issue with webchat BOT and quickly asked for it to be transferred to a human, but am pretty sure that this is just another BOT.Yesterday I received a message that the port had been completed. Rebooting the phone 3 or 4 times has not changed anything. Still can dial out but not receive calls. The SIM card manager does not have a number attached to it. I emailed the human BOT to give them 72 hours to resolve the matter, but received a totally nonsensical reply. On the verge of making a complaint and/or closing the account - but not sure who to move to. Any suggestions on my next action?

I spoke to both providers and the old one said its all fine at our end says completed, smarty said its the other end... yesterday I tried a different sim in my phone (a friend's smarty) just to see if it was my handset or a configuration issue. Their sim had the same issue... a little more digging and it seems in my sim manager all sim slots are disabled. This is impossible as it will only let you save the settings with at least one enabled. So I enabled it and it worked. I'm assuming smarty pushed an invalid configuration on port maybe(?) but its up and running for me, maybe something you could check in your phone settings/sim manager

PeterCo_2320933 Any chance that your phone settings still have the random number allocated the sim when you activated it? What number do people see when you call to them?

MSF SIM Manager has "unknown number" against the Smarty SIM. Calling out, people see my correct number - and always have, even while porting was in progress. Callers get number unobtainable when dialing me.

I am also having a problem, I ported in my existing number and it worked for an hour, now it says no sim, Smarty say they're waiting for some files from my old provider, my old provider say its all completed successfully, none of the sims work and now I have no phone access, it's been 3 days and Smarty just say we'll let you know when it's working... anyone got a suggestion what I can do if they both blaim each other?

MarkAshf_131832under current rules, it is the receiving carrier who has total responsibility for ensuring they have all records and paperwork. So, your problem is all down to Smarty and they shouldn't be pointing fingers

Major Port-in Issues | SMARTY Community

18 Replies

MSF
SMARTY Guru
13-10-2023
PeterCo_2320933 Any chance that your phone settings still have the random number allocated the sim when you activated it? What number do people see when you call to them?
- PeterCo_2320933
  SMARTY Pioneer
  13-10-2023
  MSF SIM Manager has "unknown number" against the Smarty SIM. Calling out, people see my correct number - and always have, even while porting was in progress. Callers get number unobtainable when dialing me.
- T1BBO
  SMARTY Pioneer
  12-01-2024
  Hi, did this ever get sorted as I am having the same problem
- T1BBO
  SMARTY Pioneer
  12-01-2024
  Hi, did this ever get sorted as I am having the same problem for 3 days
  - MSF
    SMARTY Guru
    13-01-2024
    T1BBO I don't know because I don't work for Smarty. Looks like nobody else has answered your here unfortunately. People rarely come back to report when things go well - they far prefer to moan when things are bad.
MarkAshf_131832
SMARTY Pioneer
13-10-2023
I am also having a problem, I ported in my existing number and it worked for an hour, now it says no sim, Smarty say they're waiting for some files from my old provider, my old provider say its all completed successfully, none of the sims work and now I have no phone access, it's been 3 days and Smarty just say we'll let you know when it's working... anyone got a suggestion what I can do if they both blaim each other?
- RajniRu_2328505
  SMARTY Maverick
  17-10-2023
  MarkAshf_131832 I am stuck as well. Switched my number over from giffgaff to Smarty. Smarty web chat agents keep telling that old provider is not providing files. I can't understand how can they have same problem with every service provider. Has the problem resolved for you? Did you complain to Ofcom?
  - MarkAshf_131832
    SMARTY Pioneer
    17-10-2023
    I spoke to both providers and the old one said its all fine at our end says completed, smarty said its the other end... yesterday I tried a different sim in my phone (a friend's smarty) just to see if it was my handset or a configuration issue. Their sim had the same issue... a little more digging and it seems in my sim manager all sim slots are disabled. This is impossible as it will only let you save the settings with at least one enabled. So I enabled it and it worked. I'm assuming smarty pushed an invalid configuration on port maybe(?) but its up and running for me, maybe something you could check in your phone settings/sim manager
- T1BBO
  SMARTY Pioneer
  12-01-2024
  Hi, did this ever get sorted as I am having the same problem for days
PeterCo_2320933
SMARTY Pioneer
13-10-2023
MarkAshf_131832under current rules, it is the receiving carrier who has total responsibility for ensuring they have all records and paperwork. So, your problem is all down to Smarty and they shouldn't be pointing fingers
RajniRu_2328505
SMARTY Maverick
17-10-2023
PeterCo_2320933 I am in the same situation. I ported from giffgaff to Smarty and it's been pending from 6th October. Smarty is saying they are waiting for files from giffgaff. Something they seem to say to everyone. Did it finally happen for you? Have you filed a complaint against Smarty with Ofcom? Any advice you can give would be great.
- Clarissa
  SMARTY Maverick
  02-11-2023
  Oh dear. My porting didn't happen on 1st November. I was told by Karan on the web chat same reasons as you, and others in this forum - it is becoming clear quite rapidly that the responses are scripted - awaiting files, problem is at the other end, etc. I am now fearful the port will be a disaster, and I'm already regretting my decision to switch to Smarty. If porting hasn't taken place already, can it be stopped? Might be a better option than being stuck, or getting split porting, or losing old phone number. This is horrible.
  - T1BBO
    SMARTY Pioneer
    12-01-2024
    Did this ever get sorted?
- T1BBO
  SMARTY Pioneer
  12-01-2024
  Hi, did this ever get sorted as I am having the same problem for over 3 days now
PeterCo_2320933
SMARTY Pioneer
18-10-2023
RajniRu_2328505Complete failure as far as I am concerned. I gave them 72 hours from last Thursday to provide a solution. Activity on Sunday meant they gained a further 24 hours but as of this morning there is the same problem still present. So, I'm off to yet another provider and hope they get it right. I haven't yet, but will complain to Ofcomm as I believe the service I have received has been appaling
T1BBO
SMARTY Pioneer
12-01-2024
Hi, did this ever get sorted as I am having the same problem for over 3 days

Forum Discussion

Major Port-in Issues

18 Replies

Recent Discussions

Poor service since three and Vodafone merger

Sorted roaming

No data in Portugal

Airtime Rewards

Plan length