Pay As You Go
Just read through the PAYG details but still a little confused. I understand the Sim Only Deal and paying up front for the service. So say I pay £6 for the basic sim deal, at the end of the month is the data/calls still available if I don't renew the deal? Does it roll over every month? I really want a extra SIM for my current deal because for all the will in the world I never use my data or calls, but I understand that this isn't available. So, in a nutshell... If I buy a SIM only deal for £6, does it roll over month after month? TaEveryone Unlimited has landed!
Big news everyone… We’ve just launched a brand-new way to make the most of SMARTY Groups: Everyone Unlimited. Have family, mates, or a house-share crew who burn through loads of data? This one’s for you. Bring 2–8 plans into a Group, and every plan gets unlimited data for a price that’ll make you smile. One person becomes the Group Owner and pays the bill, while everyone keeps their own account, number, and plan. No faff. No catches. Just a simple way to save together. Ready to give your Group an upgrade? Check out the new Everyone Unlimited plan today.
Group Plan Discount Help
Hi everyone! 👋 I’ve just joined Smarty and recently created a group – I’m the admin. I’ve invited my friend to join via my referral link, and we’re just waiting for his SIM to arrive. Once it’s activated, he’ll be joining the group. I’m a bit confused about how the discounts work though. It’ll be a mix and match setup, as he uses more data than me. My plan is £6 for 10GB, and his will be £8 for 50GB. Willl he be the only one who gets the 10% discount, or do both of us get it once he joins the group? Just want to make sure I’ve understood it right before his SIM arrives. Thanks!
Help
I recently switched from an unlimited plan to 100gb and it was due to go out of my bank today 15/10 yet it hasn't gone out and it says cant retrieve login details on the app and on the website it says my plan has been paused and that I've activated a new sim do I want to port my number over. I havent changed sims I've just changed plans. Can someone explain and help me as this is stressing me out. My phone still works and im still connected to the smarty network. Edit - This is now all working and no longer saying paused but it's still saying ive activated a new sim and do I want to bring my number over. I still havent activated a new sim and am still using my previous smarty sim.Help
I recently switched from an unlimited plan to 100gb and it was due to go out of my bank today 15/10 yet it hasn't gone out and it says cant retrieve login details on the app and on the website it says my plan has been paused and that I've activated a new sim do I want to port my number over. I havent changed sims I've just changed plans. Can someone explain and help me as this is stressing me out. My phone still works and im still connected to the smarty network.
Help needed - catch 22 situation
Hi, I didn't auto renew on my account and without pre-warning my plan has expired. I went into renew but because I have no network I cannot pay for renewal because I can't access my bank app to approve payment - what a vicious circle! Cannot access any help from Smarty as webchat down. There is no phone number to call either. So I am stuck without a phone access and can't think of anything else to do now except change provider which will take a few days to get a sim card delivered in the post. What a nightmare. Can anyone give me a number to call, or let me know where I can get any help? Many many thanks in advance.
Posting on behalf of my husband who can’t use his account
what on earth is going on. Husband wanted a new phone number as his old one was getting rediculous amounts of spam so phone calls. Anyways as he was with smarty as I am, he asked for a new number and to cancel the old one. Discovers 2 months later that he’s still being charged the plan for the old number. Now he’s spoken to someone on chat who said don’t worry they’ll sort it. Well they haven’t. He’s just spoken to someone again in chat who clearly couldn’t understand what my husband was saying due to the language barrier. To make matters worse Smarty closed his account with the new number and he is using his new number and is being charged for the plan. For Lordy sake how can we get this mess sorted out?
