Posting on behalf of my husband who can’t use his account
what on earth is going on. Husband wanted a new phone number as his old one was getting rediculous amounts of spam so phone calls. Anyways as he was with smarty as I am, he asked for a new number and to cancel the old one. Discovers 2 months later that he’s still being charged the plan for the old number. Now he’s spoken to someone on chat who said don’t worry they’ll sort it. Well they haven’t. He’s just spoken to someone again in chat who clearly couldn’t understand what my husband was saying due to the language barrier. To make matters worse Smarty closed his account with the new number and he is using his new number and is being charged for the plan. For Lordy sake how can we get this mess sorted out?
re activate my account or get my number back
Hi, Hope everyone's well I have been unable to return to the UK for the last couple months because of family issues. This led to me not realisng that my account was close to being closed I saw the email that it was closed and tried to renew it by purchasing a new plan but this just created a new account and new number. Now i understand that i may not be able to re activate the account but is there a way i can get that number assigned to my new account. I've had it for a while and it is very important to me Thank you for your help in advance and at the very least for reading this.
URGENT: SMARTY is failing now, time to move to ID
Compare Smarty to ID on here: https://www.uswitch.com/mobiles/compare/sim_only_deals/ Smarty is honestly terrible. ID offers so much more on the same network for the same price. They offer more data per £, data rollover, more EU countries access, 30GB EU Roaming (18 more than Smarty), e-sim for Watches, 3 months of Apple TV + Music. It is a no-brainer to switch now, Smarty has lost it's game sadly.Calling all Unlimited Plan customers…
We’re keen to hear from you and how we can enhance your experience with SMARTY so we have a few questions for you. You don’t have to answer them all, you don’t have to write pages and pages (unless you want to), we just really want to know how you feel about your plan and how we can make the experience better. Please be honest, feel free to make suggestions, you won’t hurt our feelings (I can cry in private), and we might be able to do something about some of them. (No promises.) Why are you on an Unlimited plan? Do you stream a lot of TV? Do you send hi-res images and video around? Do you use it overseas? Do you feel 12GB suits that need? Do you use an EU data pass to unlock the rest of your data when in Europe? What can do to make things better (other than reducing the price; that’s obvious and we all love a bargain)? Longer data passes? Non-EU passes? Rewards on your anniversary? No idea is off the table. (Might not be achievable, but no harm in asking, eh?) Of course, if everything is OK and you’re happy, post that too. Contentment is fine. ThanksUnable to renew or change my plan
My package was expiring today and it wasn't on auto renew. Now I with app, all types of browsers, clearing cache and cookies as advised by helpline, different payment cards, I can not renew it or change it and unable o use any voice or data. Whenever I proceed with renew or change plan, proceed with payment, otp recieves from bank, but it never gets deducted and following error messages appears: "Sorry we couldn't process your request, check that you have completed each field correctly and try again" Very frustrating as can not use phone except on WiFi. Any solution? Thanks in anticipation.
