We are refreshing our tariffs to offer more choice, more data, and more value for money.
As the price of everything seems to keep going up, we want to keep our new plans as simple and honest as possible. So, if you want to get more SMARTY for your money, check out the latest plans available to you. You can always keep your current plan if you’re happy with it. But if there’s a new tariff that takes your fancy, just select it on your dashboard and it will update on your next renewal 😁 Go to your dashboard here. Are you going to change to one of the new plans? What do you think of them? Comment below.Data only Sim vs Voice Sim
I have a 4g mifi device that takes any Sim. I want to use this to connect my tablet to the internet. My question is do I have to get a data only plan Sim or can I get a normal plan used for a phone? Reason for my question is Unlimited data on the normal phone plan is on offer for £16. The unlimited data only plan is more expensive at £20. I just want to ensure I get the right planCalling all Unlimited Plan customers…
We’re keen to hear from you and how we can enhance your experience with SMARTY so we have a few questions for you. You don’t have to answer them all, you don’t have to write pages and pages (unless you want to), we just really want to know how you feel about your plan and how we can make the experience better. Please be honest, feel free to make suggestions, you won’t hurt our feelings (I can cry in private), and we might be able to do something about some of them. (No promises.) Why are you on an Unlimited plan? Do you stream a lot of TV? Do you send hi-res images and video around? Do you use it overseas? Do you feel 12GB suits that need? Do you use an EU data pass to unlock the rest of your data when in Europe? What can do to make things better (other than reducing the price; that’s obvious and we all love a bargain)? Longer data passes? Non-EU passes? Rewards on your anniversary? No idea is off the table. (Might not be achievable, but no harm in asking, eh?) Of course, if everything is OK and you’re happy, post that too. Contentment is fine. Thanks
Unable to renew or change my plan
My package was expiring today and it wasn't on auto renew. Now I with app, all types of browsers, clearing cache and cookies as advised by helpline, different payment cards, I can not renew it or change it and unable o use any voice or data. Whenever I proceed with renew or change plan, proceed with payment, otp recieves from bank, but it never gets deducted and following error messages appears: "Sorry we couldn't process your request, check that you have completed each field correctly and try again" Very frustrating as can not use phone except on WiFi. Any solution? Thanks in anticipation.Allocation of data used
A long time ago I was given a 2Gb data add by Smarty as a 'sorry' for a mess-up. I generally don't use much data via mobile as I am often in places with wifi; the data add on hardly went down and equally I rarely used much data from my monthly plans. Recently, the add on started to show less left in it and I queried why data used was not primarily coming from my monthly plan. I was told that a system change in Aug. 2024 meant that any complimentary data add on would be used before data from a monthly plan. I thought that was a fair explanation and had no problem with it. This month, I had reason to use a fair bit of mobile data as I had a short broadband outage during a long Zoom meeting of some importance. After that, I noticed that the data add on had gone down but had not been used up, however my plan data had also been used. I asked the Support Team how come ALL of the data add on was not used up before the data was taken from my plan. I have not been able to get a proper response (e.g. "It takes a few hours to catch up on the system" - not so - or "What is wrong with your plan?" - nothing!) I am beginning to appreciate the problems that many people report on here when they deal with Smarty Support via web chat and that is a great pity because I often suggest that as a wy forward. It does indeed appear that some of staff there do not fully understand written English - I believe that I write quite clearly, but any of you are welcome too tell me otherwise if that's an honestly held opinion. Can anyone shed any light on this issue please? Just to summarise: Should a free data on be completely used before data is 'spent' from a monthly plan? YulianK - can you assist please?Why not Up your game @Smarty. physical SIM cards to eSIMs be introduced to Smarty's serv
In the vibrant landscape of telecommunications, the potential adoption of eSIM technology by Smarty heralds a new era of convenience, security, and environmental stewardship. This leap forward promises seamless carrier switching, allowing users to effortlessly navigate between networks, a boon for international travelers and those desiring the utmost flexibility in their connectivity. The eSIM technology also introduces the capability to house multiple phone numbers on a single device, blending personal and professional worlds with unprecedented ease. Such a feature is invaluable for the modern user, who navigates diverse roles requiring distinct communication channels. Moreover, eSIMs stand as pillars of sustainability in the digital age, eliminating the need for plastic SIM cards and their accompanying waste. This shift not only reflects a commitment to innovation but also to ecological responsibility, aligning with broader global efforts to reduce environmental impact. Security is enhanced with eSIMs; their embedded nature offers robust protection against physical threats, coupled with the ability to remotely manage and secure devices. This provides users with peace of mind, knowing their digital identity is safeguarded. As we edge closer to widespread 5G adoption, eSIM technology positions Smarty at the forefront of the telecommunications revolution, ensuring readiness for the next wave of network evolution. This strategic move not only promises to enrich the user experience but also solidifies Smarty's role as a forward-thinking provider in a competitive landscape.
Moving my wife from Three to Smarty
Hi, currently have a SMARTY SIM for my daughter and I am looking to move my wife from Three. I noted there is a Winter offer of 15GB for £7 which will be ideal for her. But if I try to do it via a Group it seems I get either 8 GB for £ 6.30 (10% off as a group member) or 16 GB for £7.20. Will it be better for me to order the new SIM in the 15GB for £7 plan and then join my group to get 10% discount or will that not work? Also can she move from Three to SMARTY with a Three PAC Code? ThanksHappy Black Friday! Check out SMARTY's no-stress offers 🎉
Black Friday is once again upon us! And at SMARTY, we believe in making life simpler, especially during the hustle and bustle of sale season. That's why we're excited to share with the SMARTY community our Black Friday SIM Only deals that are no-nonsense, just brilliant value. Black Friday Offer: 32GB for £8 – get double data, valid for 12 months at no extra cost. Winter Offer: 125GB for £12 - get extra 25GB data, valid for 12 months at no extra cost. As ever, these offers are available on our flexible 1 month plans, with no contract, no annual price rises, and EU roaming included at up to 12GB. Eligible customers can head over to your dashboard or start a chat with our team to grab these deals! You can also check out our blog on SMARTY's Black Friday SIM Only Deals to find out more. Limited time offers, terms apply.
