App

33 Topics

Is my plan renwed when I switched plans
I switched plans for unlimited internet but my home screen still says 120gb Has my plan really been changed?
Mintmallo
30-08-2025 Place Chats & Hacks
107Views
0likes
1Comment
Top-up by Debit card on the smarty app
Hi I reckon we should be able to top-up via debit card when we want not just on our auto renewal it would be better
Solved
PaulAtk_1752888
27-08-2025 Place Chats & Hacks
13KViews
6likes
6Comments
URGENT: SMARTY is failing now, time to move to ID
Compare Smarty to ID on here: https://www.uswitch.com/mobiles/compare/sim_only_deals/ Smarty is honestly terrible. ID offers so much more on the same network for the same price. They offer more data per £, data rollover, more EU countries access, 30GB EU Roaming (18 more than Smarty), e-sim for Watches, 3 months of Apple TV + Music. It is a no-brainer to switch now, Smarty has lost it's game sadly.
SN_924334
03-08-2025 Place Chats & Hacks
795Views
0likes
2Comments
Lost / stolen smarty simcard
Hi i need to replace my simcard but i have also lost my login password. i can log into my dashboard through my email but when i try and change my password it sends a confirm code to the lost simcard Where in dashboard do i request a replacement simcard i can't seem to find it
Solved
Michael_1920940
24-06-2025 Place Chats & Hacks
1.6KViews
0likes
3Comments
Sim number
My Smarty app is saying my number not yet assigned but i want to keep the Sim number i received not transfer my old number! How do i use the sim number?
Imogen-aRhodie
24-06-2025 Place Chats & Hacks
460Views
0likes
1Comment
App and Website login constantly asks for verification - never remembers trusted devices
Why is it that every time I access the website and/or app (Android Galaxy S23 Ultra) I am constantly nagged to enter a verification code (sent via email or text). This is especially annoying when using the phone app as it explicity it asks if I "trust this device". Why not just add biometric (fingerprint/face id) support and be done with it? Does anyone else have this issue?
Solved
davey_lad
11-06-2025 Place Chats & Hacks
4.8KViews
1like
7Comments
Texts not showing on dashboard
Over the last two months I am not seeing any texts on my dashboard. Calls and data are showing. Have tried the same online chat a couple of times without success. Any other deas
Solved
Ianwatt_2662095
27-03-2025 Place Chats & Hacks
3.1KViews
0likes
9Comments
Apps won't work on Smarty phone
Hello, hope someone can help. Since this morning, I’ve not been able to access most of the apps on my Smarty phone. Tried the usual (switching phone on and off, removing and replacing the SIM card) but that hasn’t worked. I had a similar issue in October last year and my husband managed to get my phone working - there is an app called Quickstep which seems to have caused the problem. However, this time I haven't been given the option as to whether to use Quickstep (last time I selected 'No - Deny' and it resolved the issue). I can receive texts and emails on Gmail, it's apps that seem to be the problem. If anyone has any ideas as to what to try, then please let me know. Many thanks Lesley
Solved
LesleyC_1962
31-01-2025 Place Chats & Hacks
2.7KViews
0likes
5Comments
My payment was missed this morning but need to pay it now…
I was 10p under the £15 to renew plan (I’m blaming Gregg’s bakery for this! 😂) however it means my payment didn’t get made. I have the money to pay it now but I can’t find how to do it. I tried messages but that only took me to joining or leaving the network. HELP! I need my phone for work
Charlen_2307125
24-11-2024 Place Chats & Hacks
4KViews
0likes
9Comments
Data add on
Hi I’ve done a data add on but it isn’t showing on my smarty account. How long does it take for the data to be added? Kind regards
AnnicaN_1293222
02-11-2024 Place Chats & Hacks
728Views
0likes
1Comment