App keeps logging me out
Why does this do this? Been with smarty for a year or so but for the last few months the app keeps signing me out. I left a message on the play store saying this and I was told it's because I don't have biometrics set up on my phone.....well I do! It's becoming really annoying now. It's not just sometimes it's pretty much every time I log in to see my usage etc.
Suggestions to Smarty
I want to suggest the app has the ability to have biometric login for the smarty Mobile app alot of the other mobile providers have that feature built built in. It certainly would make my life alot easier considering the smarty app keeps logging itself out all the time by itself or if you don't regularly open the app which is very annoying as you have to remember your password all the time just to view it which I know is for security reasons but still it is a feature I would like to see smarty Mobile put into the app which is biometric login
Scheduled Plan Change Failed Again (Evidence Attached) – Urgent Help Needed
I am looking for some help or advice from the community as I am now stuck without data despite having a confirmed plan change scheduled for today. The Background: I raised a complaint (Ref: 34545993#1355880) weeks ago regarding plan issues. I received a formal email from a Customer Excellence Associate on Dec 1st stating that I was placed on the 60GB for 8 pound offer, which would take effect from my next renewal date on 29/12/2025. The Issue: Today is Monday, 29th December. My previous plan has expired and shows 0KB left. However, the 60GB plan has NOT activated. Even though my Manage Plan screen clearly shows the 60GB/8 pound plan as a Scheduled plan change, the system is now asking me to manually renew or buy an add-on. The Proof: I have screenshots showing: My dashboard showing 0KB left and the reset date as today.[1] The email from SMARTY Complaints confirming the 60GB plan for today's date. [2] My Manage Plan screen showing the 60GB plan is correctly Scheduled but hasn't triggered.[3] This is the second month this has happened. I followed the instructions, waited for the reset, and the system has failed again. I am now without the service I was promised in writing. Has anyone else experienced a Scheduled Plan Change failing to trigger on the renewal date? How did you get it fixed without paying extra? I need help to understand why the update hasn't worked. This is the second month this has happened. I followed the instructions, waited for the reset, and the system has failed again. I am now without the service I was promised in writing. https://ibb.co/SwcyxxVN 2. https://ibb.co/yF4M5rzT 3. https://ibb.co/Y4cDF8FD
Unable to login to Android app
Had the app installed on my Pixel 8 for a long time, and not changed username/password. Can login to dashboard on web browser, but no matter how many times I try to login with the app, it won't accept my (checked) details. App version 2.0.1, last update 11 Nov 2025. Has anyone else found the same recently? Or is it just me?
Help
I recently switched from an unlimited plan to 100gb and it was due to go out of my bank today 15/10 yet it hasn't gone out and it says cant retrieve login details on the app and on the website it says my plan has been paused and that I've activated a new sim do I want to port my number over. I havent changed sims I've just changed plans. Can someone explain and help me as this is stressing me out. My phone still works and im still connected to the smarty network.
