app
51 TopicsLive Chat
New to Smarty? How do you text a human on Live Chat? When you sign into your Smarty App. At the bottom of the screen you will see a button call Help. Press it. That should take you to the Help Centre. Somewhere on your screen you should see a speech bubble. At the top right near to the words Help Centre. Press on it. That will take you to were you want to be. Between 8am and 8pm you are able to speak to an Agent. Best to call before lunch time and be prepared to spend some time with the Agent as they ask you a series of questions to troubleshoot you query. In the box type talk to a Human. When someone is available they will reply greeting you. You will also see their name. Start your conversation... Good Luck 😇Solved1.2KViews2likes4CommentsApp keeps logging me out
Why does this do this? Been with smarty for a year or so but for the last few months the app keeps signing me out. I left a message on the play store saying this and I was told it's because I don't have biometrics set up on my phone.....well I do! It's becoming really annoying now. It's not just sometimes it's pretty much every time I log in to see my usage etc.155Views2likes4CommentsBug In Android Smarty App
When I use the SMARTY app and navigate to the calls section, the app asks for access to my contacts in order to "Display Contact Names" instead of numbers ,however, no contacts are displayed. Instead, the app substitutes the leading zero of the number with my country code, 44.33Views0likes0CommentsIs the Cudy LT300 Compatable
I’ve just bought a SMARTY SIM and a Cudy LT300 router. The smarty sim works fine in my phone, but it won’t work in the router, even though my Vodafone sim works perfectly in it. Does this mean the smarty sim isn’t compatible with this lower end router?126Views0likes1CommentSuggestions to Smarty
I want to suggest the app has the ability to have biometric login for the smarty Mobile app alot of the other mobile providers have that feature built built in. It certainly would make my life alot easier considering the smarty app keeps logging itself out all the time by itself or if you don't regularly open the app which is very annoying as you have to remember your password all the time just to view it which I know is for security reasons but still it is a feature I would like to see smarty Mobile put into the app which is biometric login66Views0likes1CommentParking Apps not working
Hi, since moving from EE to Smarty, none of my parking apps—such as RingGo and PayByPhone—are working. I’ve checked the APN settings and they appear correct (mob.asm.net). Could someone help me understand what might be causing this and how to resolve it?70Views0likes2CommentsFace/Touch ID & PIN unlock for SMARTY iOS app, rather than account details
The SMARTY iOS app is a useful way to track data usage, purchase add-ons, manage group plans and much more. However, if one doesn’t use the app for a couple of days, it automatically logs you out, presumably to protect your account and information. The problem with this is you have to constantly re-enter your full login details (email, password, sometimes 2-factor authentication) just to check something as simple as your remaining data. Plus, every time you log into your account, a security email is sent (for obvious reasons). This all seems too convoluted and unnecessary to me just for an opening an app every few days. When I was with EE, their app supported a simple 4-digit PIN lock and Face/Touch ID. A quick biometric authentication or PIN entry was enough to get into the app, only logging you out of your account if you were inactive for weeks or months. This to me is a far simpler, more effective and more streamlined process of getting the info you need from an app quickly while still securing your account and information. I’d like to see SMARTY implement a similar authentication system for their own app. Let us set a PIN and Face/Touch ID to access the app, and stop logging us out of our accounts for 2 days of inactivity. Instead, only log us out after several weeks of inactivity, the rest of the time relying exclusively on PIN/biometric authentication for app access. I cannot speak for the Google Play app as I don’t have any experience using it. Thank you for considering my suggestion! I wish the reader a pleasant day. - Kaiffe108Views5likes0Comments