Smarty is very stupiddy...
Wow, nothing but profound problems -- I have paid but they won't hook me hooked me up to to my line. I keep getting chirpy messages telling me to sort out my own phone so I connect woth them! will be asking for my pac code as soon as they (if they know how) get my number transferred. I have discovered recently it is very important to find out if the customer service of a mobile phone company is based in Europe rather than India.. Oops, I forgot to ask, but 1 minute on the Web chat and belatedly figured out to my horror it was India. I am just praying they can manage the number switch before the end of the month. In the meantime I still have my Lycamobile (I was leaving them because they are based in Sri Lanka, haha) I cannot believe Which? have them as a recommended supplier. In the future I will never trust Which?
Short codes 79100
I have just read a post from 2/2025 saying we can use short codes one here , but in Dec last year 2025 I tried to join fabswingers as a supported yes I can't wait for the jokes 😀 and I got charges for the text but the code never worked and ended up being refunded for out of plan add on moneys, does anyone know if this has changed or its still a no.go from.smarty ? Thanks Jim x
Face/Touch ID & PIN unlock for SMARTY iOS app, rather than account details
The SMARTY iOS app is a useful way to track data usage, purchase add-ons, manage group plans and much more. However, if one doesn’t use the app for a couple of days, it automatically logs you out, presumably to protect your account and information. The problem with this is you have to constantly re-enter your full login details (email, password, sometimes 2-factor authentication) just to check something as simple as your remaining data. Plus, every time you log into your account, a security email is sent (for obvious reasons). This all seems too convoluted and unnecessary to me just for an opening an app every few days. When I was with EE, their app supported a simple 4-digit PIN lock and Face/Touch ID. A quick biometric authentication or PIN entry was enough to get into the app, only logging you out of your account if you were inactive for weeks or months. This to me is a far simpler, more effective and more streamlined process of getting the info you need from an app quickly while still securing your account and information. I’d like to see SMARTY implement a similar authentication system for their own app. Let us set a PIN and Face/Touch ID to access the app, and stop logging us out of our accounts for 2 days of inactivity. Instead, only log us out after several weeks of inactivity, the rest of the time relying exclusively on PIN/biometric authentication for app access. I cannot speak for the Google Play app as I don’t have any experience using it. Thank you for considering my suggestion! I wish the reader a pleasant day. - Kaiffe
App keeps logging me out
Why does this do this? Been with smarty for a year or so but for the last few months the app keeps signing me out. I left a message on the play store saying this and I was told it's because I don't have biometrics set up on my phone.....well I do! It's becoming really annoying now. It's not just sometimes it's pretty much every time I log in to see my usage etc.
Bug In Android Smarty App
When I use the SMARTY app and navigate to the calls section, the app asks for access to my contacts in order to "Display Contact Names" instead of numbers ,however, no contacts are displayed. Instead, the app substitutes the leading zero of the number with my country code, 44.
