Forum Discussion
Contact number
Welcome to the Smartys Users Forum.
We are customers/Users just like you.
Just so you know, Smarty DO NOT have a customer hotline/phone number. There are only two ways to contact them.
The best point of contact is through Webchat, otherwise it's a case of sending an email.
You can get these details through the help articles created by Smarty.
Hey
Hi does anyone know if their is a Contact Number I can talk to a real person for advice instead one of your Bots, Please Smarty🙂
Is there a number to ring if your payment is overdue
Hey
1965lorrainearmstrong@gmail.com
LynnCar_2446161 No, there isn't. If they cannot take payment from the source on your account dashboard, then your plan will not renew.
When you say 'overdue' - is the phone still working? Take a look at Account Dashboard to see if your plan is active.
Hi
I need another sim for my other phone
LeeFoste_910750 We don't send out sims because we don't work for Smarty. Why not order one from the website?
I want to cancel this account
DavidLe_2261313 Then you need to web chat with Smarty Support team. We are customers like you and so have no access to accounts generally.
Hi my sim network is not working
MuneebP_1344715 Sorry, but that really is not enough information for anyone to help you.
Do you mean that you don't have a mobile signal? Did you check Network Status?
Is your phone compatible now that 3G may have been turned off where you are?
Do you see the problem here?
How do you talk to customer service. This bot is rubbish??
Why don't I have service outside my flat N195ts
Patrick_2828759 We are members like you and so do not know the specific answer. however, if you do a Network Status check, it suggests that your local mast is often congested. This may in turn be linked to recent turn off of 3G signal.
Also, are you sure that your phone is compatible now?
I just don't know what to do
GarethT_2730825 I often feel the same - particularly when I read a post but the writer has not said what help they were looking for.
Thanks. Yeah, I had done that but was waiting for ages. Eventually got a response after around an hour! I guess something they need to work on.
Perhaps with the recent 3G network switch-off, affecting large parts of the Midlands, maybe SMARTY web chat is much busier than 'normal'.
#LessSMARTY, #MoreMalarkey, JeetenC_2689690.
Jennifer-675299 In short, there is no direct number. Smarty keep costs down by using chat (you should be dealing with a person and not a bot).
The alternative is an email: https://smarty.co.uk/contact
Welcome to the Smarty customer forum, we are mostly customers of Smarty, just like you.
I've put some information from Smartys help articles, that may help. Unfortunately there is no telephone number available for us to call.
Smarty Agents (human) are available by between 8am and 8pm.
If you have a disability, it might be worth looking at "Accessibility" help articles and see what is available.
Other ways to get help
If you require customer support please contact us in the first instance using our web chat at http://smarty.co.uk, or alternatively you can email us at team@smarty.co.uk
Chat with us
Click this icon to launch a web chat in the bottom right of your screen.
Chat to our SMARTY bot 24/7, or our customer support team are available daily from 8am – 8pm to assist.
I HAVE PURCHASED SMARTY SIM CARD THIS AFTERNOON AND PAID £20 ONLINE TO ACTIVATE THE SIM AND STILL SAYING AWAITING NUMBER. NOT HAPPY WITH THIS TAKING SO LONG TO USE . THE £20 WAS ACCESSED FROM BANK ACCOUNT. I INPUT THE SIM NUMBER ON INITIAL REQUEST. PLEASE HELP.
THANKS.
Hi TONYROG_3214612,
if you do still need assistance pour customer care team are available https://smarty.co.uk/contact available daily from 8am – 8pm.
Hi can you help me please?
George1980 What is the issue?
My phone keeps saying no data but I am on a work plan
How do I actually contact Smarty. I have very liwe el service. My download speeds seldom reach 5mbps but using the same phone 7n the same area with a GiffGaff SIM I get 30 to 50 Mbps. I have been trying we chat and the chat in the App to contact support without reply
My mobile services are not working?
My mobile services not working?
Mirnada_1373961 What help do you actually want here?
This post has just shown up on my unread posts today - 4 Nov - isn't that strange?
Good evening. I received my Smarty sim card today . It has been activated but not working on my handset.
Oluakinola1 Can take an hour or so sometimes.
Have to use the chat facility facility unfortunately I think it goes to India , some of the replies leave a bit of the desired strike that a lot to be desired we desired.
