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Forum Posts

eSIM is here 🎉

You’ve been asking, and we’ve been listening. We’re excited to let you know that eSIM is now available for existing SMARTY customers We’re starting things off with a soft launch, so right now you’ll only see the option if you’re an existing customer...

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Anny by Team SMARTY
  • 5552 Views
  • 23 replies
  • 6 kudos

[Announcement] BIG NEWS: You can now text shortcodes! 🎉

  Yes, we heard you loud and clear—it’s been a long time coming, but the wait is finally over...SMARTY now supports shortcode messaging.  So, what’s the big deal with shortcodes?   They’re those snappy little numbers (3-6 digits, usually five) that ...

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YulianK by SMARTY Community Manager
  • 133259 Views
  • 499 replies
  • 8 kudos

Help please

Hi I am with SMARTY without auto renew but my plan ran out by 1 day over. I logged in to my dashboard. I find I need a new SIM !!!! Why couldn't I just buy a new plan. I have ordered a new SIM. BUT now I am told I have no service for now and when I g...

Free upgrades

I was on a 30gb data with upgrade to 60gb for £10, thus 12 months is now up but offer is still on. Will I get upgrade

PAC code

Hi how long does it take to transfer a number I sent my pac code 5 days ago.  

Resolved! NEW SIM AND NUMBER NOT PROTED AFTER 3 DAYS

As a NHS DOCTOR my phone is vital to me to work effectively with my teams. I requested a move and port of number to smarty. I followed all the steps. On the day my current supplier service ended - i inserted my new sim and performed a full reset, but...

Loss of connection during phone calls

During a phone conversation, we seem to lose connection for around 20 to 30 seconds so we are not able to hear each other then the connection comes back again, its very frustrating and its happening on each call. does anyone has the same issues, how ...

Resolved! Subscription

I have noticed a payment going out of my bank today I didn’t sign up for subscription 

Internet in motorhome

I have a data only sim to use in my motorhome in a haiwai motorhome router. All has been working well but last week I could not get any internet connection so could not use the Amazon stick on ny television. This was in different locations and my tab...

Resolved! Transfer phone book

Hi. I'm new to Smarty. I have transferred from O2. I now have my new sim in my existing phone. How may I transfer my phone book to Smarty?

PAC and old number can't be verified

Hi all, just joined with smarty, entered the PAC from old provider and number wanting to transfer on the smarty webpage and they can't be verified. Anyone else had this issue?

Laguna33p by SMARTY Rookie
  • 2952 Views
  • 5 replies
  • 0 kudos

Resolved! No phone

Why after three days have you not transferred my number from Bt so I can have phone calls to my phone just in case you have not got the information that’s what I put in to you here it is again pack number BT 654 2197 number to be transferred (0871) 4...