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upgrade not gone through even though plan has since renewed
I upgraded to the £8 50gb Voice plan via the app on Thursday 6th Feb. I had a confirmation email saying the change would come into effect on Sunday 9th when my plan renewed. When my plan renewed on...
call-me-ian You should see a chat icon on the main Smarty website. While you will be dealing with a bot initially, I've never had trouble getting transferred to an actual person when that was necessary to resolve the issue.
Thanks for your quick reply.
Do you know how I could chat with Smarty support about this? I can't seem to find it, other than some sort of AI bot that just sends me round in circles
call-me-ian You should see a chat icon on the main Smarty website. While you will be dealing with a bot initially, I've never had trouble getting transferred to an actual person when that was necessary to resolve the issue.
OK Thanks. I'll give it another go.
