Forum Discussion

WINIFRE_1869028's avatar
WINIFRE_1869028
SMARTY Rookie
20-01-2026

Unable to receive calls and call out.

I use a Samsung A15 android phone, I have not been able to make calls, received calls or SMS for over 2month.  How can this be resolved it's urgent. 

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    20-01-2026

    WINIFRE_1869028​ Not really much information here for us to give specific help.

    Have you tried the sim in another phone?

    Does your Account Dashboard show an active account and active smarty plan?

    Have you looked at the Network Status checker to identify any local problems?

    Does data work on the phone?

    If you have put up with it for two months, why is it only now urgent?