Forum Discussion

RichardM_551332's avatar
RichardM_551332
SMARTY Pioneer
15-01-2025

Sim not delivered - again!

Hi, I've twice submitted requests for a new SIM delivery but it's been over two weeks and I've received neither. 

Smarty's lack of 1. Contact details and 2. Tracked delivery just exacerbates the issue and now I have no where to turn to. The delivery address is correct.

I don't want to turn to an alternative provider, as I like the Smarty product, but what am I supposed to do??

4 Replies

  • Geoffre_3139434's avatar
    Geoffre_3139434
    SMARTY Pioneer
    21-01-2025

    New phone delivered NEXT DAY ……smarty SIM …….still chasing …prob FIVE days ? 

    • MSF's avatar
      MSF
      SMARTY Guru
      22-01-2025

      Geoffre_3139434  Could this be down to post in your area? Also, you wouldn't expect a delivery on Sunday (and Saturday can be a bit hit and miss).

      If you have not paid any money for the sim, you can reorder.

  • MSF's avatar
    MSF
    SMARTY Guru
    15-01-2025

    RichardM_551332  Maybe not the perfect solution, but could you buy a sim from a supermarket?

    Have you also checked that in your Account Dashboard your address appears correctly?

    Contact details for Smarty - they can be contacted via web chat, email or a letter to their offices.

    Tracked delivery - probably too expensive for an item with little intrinsic value?