Forum Discussion

Nadjejd_2050816's avatar
Nadjejd_2050816
SMARTY Enquirer
06-08-2023
Solved

Smarty 5G traffic slows down after a while - looks like throttling... something else?

I’m writing about persistent problems with my data speeds on a Smarty Unlimited data plan.   I use my 5G mobile to tether at home. This works very well and download speeds can be as high as 500 MBp...
Rebekah_150's avatar
Rebekah_150
Team SMARTY
07-08-2023

Hey  Nadjejd_2050816

Coverage can vary from one location to another, you can check your network status here https://bit.ly/3EzWp6u Our chat agents will also be able to look into this in greater details, https://smarty.co.uk/contact and one of our advisors will be more than happy to help, available daily from 8am – 8pm.

JohnComi_342726's avatar
JohnComi_342726
SMARTY Maverick
28-08-2023

This is a bit of a fudge answer. I live in Wigan WN5 with exactly same problem. Last year 5g speeds were excellent.. I gave up on fibre with Virgin Media and went with a 5G router on Smarty. It was excellent for about 6 months..now 5G speed is useless. No idea how you screwed things up in this area so badly but I have to go back to fibre

  • MSF's avatar
    MSF
    SMARTY Guru
    29-08-2023

    JohnComi_342726  Mobile data will never compete with fibre broadband if you want a stable and high speed connection. Smarty tell you at the outset that it will not be a replacement.

    Who knows, perhaps there are a number of high usage customers like you all connecting to the same mast - surely that would slow things down due to congestion.

    • JohnComi_342726's avatar
      JohnComi_342726
      SMARTY Maverick
      29-08-2023

      Perhaps not, but to claim they are not throttling when they clearly are is misleading. Advertising speeds in excess of 150mb then within a few minutes after a reboot down to 12mb is more than taking the proverbial. I have 3 sims in different devices and they all do it.

      • JohnComi_342726's avatar
        JohnComi_342726
        SMARTY Maverick
        29-08-2023

        …my gripe is that this was not happening 12 months ago