Replacemnt for possible faulty SIM

Hi DavidWi_3294396,

Yes if you order a replacement SIM your service will need to be fully suspended until a new one arrives, this sis a system limitation that we are not able to get around.

I however don't think that a replacement SIM would be useful, if this was a SIM isssue the faults you are experiencing would be more wide spread.

My recommendation would be to text if you can make and receive calls and texts to Three mobile and non Three mobile numbers. 

If you haven’t already done so, you can also try the following to potentially regain a connection;

• Restarting your device and/or resetting your Network Settings (this does not affect your device storage, apps, pictures, etc.). This will refresh your connection to the serving site, prompting a stronger signal.
• Toggling Airplane Mode/Mobile Data off and on. This essentially resets the IP connection, establishing a fresh new connection once linked to the network – this will prompt your device and SIM to connect to a stronger signal.
• Please try your SIM in another device, to confirm that this is not a handset compatibility issue
• You can remove any saved APN credentials, restart your handset and then re-add the required APN if your device doesn’t seem to automatically connect to a strong network signal – please find guidance on the correct APN set-up via the following link: here
• Resetting your network settings will remove all Bluetooth pairings and stored Wi-Fi networks.
  • Open Settings and then tap General management.
  • Reset, and then tap Reset network settings.
  • Tap Reset settings. You will prompted to enter your PIN or password to continue if you have one set.
  • Finally, tap Reset.