Forum Discussion

xYorYx's avatar
xYorYx
SMARTY Maverick
09-12-2023
Solved

Not receiving 2FA texts after porting

Hello! 2 weeks ago I have decided to give SMARTY a try and ported my old phone number from Vectone. Since then I can only make and receive phone calls, but can't send or receive SMS text messages. Af...
Customer Support
Network
Porting
SMS
Text
  • MSF's avatar
    MSF
    09-12-2023

    xYorYx Does this apply to all text messages, or is it linked to short-code texts? The problem is that Smarty does not support short-code text service.

Izzy-DiOne's avatar
Izzy-DiOne
SMARTY Pioneer
18-12-2023

I have the same problem after porting my number from 02,

Cant recive calls texts or codes, life is on hold for 7 days and live chat just tells me they are working on it with no timeframe of a responce from the team who deal with this issue

  • MSF's avatar
    MSF
    SMARTY Guru
    18-12-2023

    Izzy-DiOne I have just responded to your message on another thread.

    If you need to message to a short code number, then you cannot currently do that on Smarty. You can only send a text to a standard format UK mobile number.