Forum Discussion

JudithB_1341151's avatar
JudithB_1341151
SMARTY Pioneer
26-06-2026

Not recieving phonecalls

Hi.. I have had issues with receiving phonecalls for years! It's a sporadic problem. I am sometimes not able to make or receive calls.  I thought it was the device and went through a lot of trouble shooting but nothing helped.  I now have a brand new device, and the problem continues!! Before leaving smarty I thought I'd try this. Any suggestions??

Call Issues
Customer Support
Replacement SIM

2 Replies

  • Tascha's avatar
    Tascha
    SMARTY Moderator
    28-06-2026

    Hi JudithB_1341151​ this sounds like it could be a SIM specific or number port issue. I'd recommend getting in touch with our customer care team directly and they'll be able to investigate this further for you 

    https://smarty.co.uk/contact

    • JudithB_1341151's avatar
      JudithB_1341151
      SMARTY Pioneer
      28-06-2026

      Thanks so much for suggesting this. Please let me know HOW I contact the customer service team...?