Forum Discussion
Newly NO reception
Okay Rw, might be worth performing a NETWORK RESET given the mobile network has changed significantly, in your area, following 3G network switch-off.
The iOS user guide explains how to do this on your iPhone.
I am on an iPhone XR. My wife is on latest google pixel. My friends are on latest iPhone. I have confirmed my settings with smarty just now (someone finally spoke with me)
They say my settings are correct. I had 4g before. Now I get nothing. I have been a customer of smarty since they launched. I feel let down - they cant do anything.
They just lost 7 customers.
Okay Rw, might be worth performing a NETWORK RESET given the mobile network has changed significantly, in your area, following 3G network switch-off.
The iOS user guide explains how to do this on your iPhone.
Thanks. Someone from smarty suggested taking the SIM out and inserting it again. This has worked - I now have 4g. Will tell my friends to do the same 😁
I am in Nottingham and reported the same problem here on 1st May. See the link:
https://community.smarty.co.uk/t5/user/viewprofilepage/user-id/29823
The solution which I found for myself on my Motorola Moto G8 was this.
Under Settings > Network > Mobile network, there is on option "4G calling" which says "Use 4G services to improve voice ..." and it is marked as "recommended". It was off. I turned it on, re-booted and the problem was resolved. If I turn it off, the problem comes back.
Yep - 3 turned off all their 3G masts. So now you can only call via 4G and 5G. My phone was set to 4G - but, seemed to have got stuck? Taking the SIM out and sticking it back in again did the job.
Smarty - next time something so big happens, please yet your customers know in advance. I was pulling my hair out.
