Forum Discussion
New user - can't connect to Wifi during transfer period
Thank you for taking the time to reply. I had no service on either provider. I have got the wifi connection working after connecting the iPhone to my Macbook and doing both a software update and restoring the phone (just updating the network settings and APN hadn't worked). I'm too scared to toggle the wifi off and on in case it stops working again (superstition rather than logic).
The wifi connection stopped working this morning - no new apps were downloaded - there is a personal VPN but that wasn't causing any issues previously. I can't know what caused the issue - maybe it was Apple - but being in the transfer period made me suspect the network change. Hopefully this will help anyone in future with the same issue.
Would still appreciated feedback on the general quality of data on Smarty but I guess I'll find out over the next few days once I switch over. After this I think it might be a case of getting what you pay for.
2644212 If your iPhone is not connecting to wifi, are you referring to your home broadband ?
If the sim is active and you have a Smarty plan activated, you should be able to get mobile data. The phone will have a randomly allocated mobile number until the port-in is complete (you should have been given an expected date for that) but that should not prevent you getting mobile data if the phone settings are correct.
This sounds like an issue with the phone settings.
Yes it's my home broadband, which is working. I have updated my phone settings and changed the APN as per their help topics. I have a temporary number. I have no mobile service. I cannot connect to my own, working wifi. Nothing has changed on my phone apart from the transfer between EE and Smarty. You are right, I should be able to get mobile data. And I should be able to use my home wifi regardless. I appreciate you taking the time to reply but I'm looking for help from anyone who has experienced a similar issue during porting with connecting to wifi in case there is a workaround - as customer services are unable to understand the issue or assist.
In addition to the useful advice from MSF
As your number is not scheduled to port until tomorrow, you should still have service on EE until the port completes.
You should also have service with Smarty on the temporary number you were given until your number ports.
As you use your phone for work purposes, I just wonder whether you are using a VPN to connect to your work network, and that is experiencing issues, such as weekend maintenance, as of course you should be able to connect to your home broadband for WiFi purposes.
Have you downloaded any new apps ?
What phone are you using by the way ?
Thank you for taking the time to reply. I had no service on either provider. I have got the wifi connection working after connecting the iPhone to my Macbook and doing both a software update and restoring the phone (just updating the network settings and APN hadn't worked). I'm too scared to toggle the wifi off and on in case it stops working again (superstition rather than logic).
The wifi connection stopped working this morning - no new apps were downloaded - there is a personal VPN but that wasn't causing any issues previously. I can't know what caused the issue - maybe it was Apple - but being in the transfer period made me suspect the network change. Hopefully this will help anyone in future with the same issue.
Would still appreciated feedback on the general quality of data on Smarty but I guess I'll find out over the next few days once I switch over. After this I think it might be a case of getting what you pay for.
I'm very happy with the network coverage and mobile data speeds I get using the SMARTY network, 2644212.
In addition, within the last 9-months, I've noticed I'm getting 5G reception in many more places than before.
Finally:
- A BIG plus for me is the SMARTY WiFi Calling service, which I find really useful for those occasions mobile coverage is not ideal.
- No annual price increase.
- Inclusive EU roaming, albeit with a maximum roaming data limit of 12GB/month.
