Forum Discussion
[Network Issues] Service Update - Resolved
We are aware that a small number of customers may be experiencing issues with our network this morning.
Our engineers are working hard to fix this as soon as possible.
We are sorry if you've been impacted by this, please check back here for updates.
Following yesterday’s network issue the majority of services have been fully restored. We are still observing around 1% of calls not placing correctly and our engineers are working to fully fix this. Data services are working normally. We are really sorry for any inconvenience caused.
The network issue has been resolved if you are still having issues please speak to our chat team for further assistance https://smarty.co.uk/contact available daily from 8am – 8pm.
137 Replies
My network has been down for 2 days not good enough can't use my phone when I'm out as no WiFi
It's recovered in my place. But no compensate at all?
One entire day network offline, not only the internet, also phone call and text message.
Some people around me with your network already made complaints to Ofcom.
I still don't have any signal Burnley area! I am needing the connection signal to attend job interviews!
Still no network in Taunton, Somerset.
no service in herts for 2 days now, its my 1st month with smarty so good start!
network checker just says they are fixing an issue, how long does it take?
assume compensation / additional days on the way?
No signal in central Leeds today - it's nearly 2024 and we still can't get basic infrastructure in this country. Presumably the SLA with Three has compensation provisions regarding loss of service - this should be passed on to customers and there clearly has been a large number affected over the past couple of days.
I've been getting Emergency calls only since early yesterday (1st) and still the same now 16.13 on 2/12 In Birmingham. I can't contact Smarty support becuase the phone is not working !
RobertEa_105620 Surely you can contact Support Team via web chat - you are posting on the forum so you have access.
yup - would if I could - they're closed at 7.00 pm although they say they're open until from 08.00 until 20.00....
Thanks for the advice anyway.
hi no it's been 2 days now we have had no service it's not good enough i think i will leave and take my other friends with me
I've literally just left Vodafone for Smarty. Not terribly impressed!
sorry but this has been down for 2 days now and it's not good enough
I can make wifi calls, but this uses my data allowance!!
