Forum Discussion
[Network Issues] Service Update - Resolved
We are aware that a small number of customers may be experiencing issues with our network this morning.
Our engineers are working hard to fix this as soon as possible.
We are sorry if you've been impacted by this, please check back here for updates.
Following yesterday’s network issue the majority of services have been fully restored. We are still observing around 1% of calls not placing correctly and our engineers are working to fully fix this. Data services are working normally. We are really sorry for any inconvenience caused.
The network issue has been resolved if you are still having issues please speak to our chat team for further assistance https://smarty.co.uk/contact available daily from 8am – 8pm.
137 Replies
Hi I was in contact with a member of your chat team re this issue and seeing what compensation can be offered after the network came live again which wasn't before ten o clock last night so I was without a network on friday night and nearly all day on saturday so could someone please contact me regarding this thank you
Surbiton, network signal is back.
thank u engineers. I will check everything again Tomorrow.Surbiton, still no signal
I have still no signal, it is not possible to make a call, use data and number is basically dead. Nobody answer on chat team. I hope your engineers will solve problem soon.
Still down in North East London and Essex. Only been with Smarty for 3 months but this is the 2nd time this happened. Will we be compensated? Wasn’t the first time and it is terribly inconvenient!
KeithMe_2368841 It isn't down everywhere (I still seem to have service). If you lose service for a day, technically you would only be entitled to a refund of the day's charge - for a £20 plan, that is about 65p
Thanks for your reply, however it is still down for me and the compensation is compensation no matter if it is only £.0.65. I’ve paid for a service I haven’t received. 🤷🏾♂️
Hi I'm a new customer and my port has been successful but I'm still not connected to smarty
NathanG_2518912 Check your account dashboard - if it shows your correct number, it should work.
Perhaps you need a network reset on the phone?
It's strange that my Internet only works through your app when I click the link to buy a phone? Works great but Amazon and eBay no connection.
Mines been on and off every day to the point I'm losing business. Time to cancel smarty on our devices and find new. Been OK up until now
DavidSib_374320 Just a 'heads up' here - Smarty do not offer business plans.
https://help.smarty.co.uk/en/articles/1112781-business-plans-with-smarty
Hi, I cannot make a payment for the internet, it's been going on since yesterday, please can you sort this.
I've done the web chat, to no avail
The network issue has been resolved if you are still having issues please speak to our chat team for further assistance https://smarty.co.uk/contact available daily from 8am – 8pm.
still waiting for email to confirm my email for smarty
IanNort_2270657 Unfortunately, we cannot sort this because we are customers just like you and have no access to your account.
If web chat was not successful, you may do better to raise a complaint. Before that, have you checked that your payment details are correct? No expired cards?
I have used 3 separate cards, all of which are okay.
I've done the web chat, raised a complaint, I've done everything.
you can't believe it is so difficult to make a payment!!
I am getting terrible data rate in Newark. Not eleven enough to play candy crush ☹️
