Forum Discussion
[Network Issues] Service Update - Resolved
We are aware that a small number of customers may be experiencing issues with our network this morning.
Our engineers are working hard to fix this as soon as possible.
We are sorry if you've been impacted by this, please check back here for updates.
Following yesterday’s network issue the majority of services have been fully restored. We are still observing around 1% of calls not placing correctly and our engineers are working to fully fix this. Data services are working normally. We are really sorry for any inconvenience caused.
The network issue has been resolved if you are still having issues please speak to our chat team for further assistance https://smarty.co.uk/contact available daily from 8am – 8pm.
137 Replies
Not had a signal since 2.00 pm yesterday in Taunton, Somerset
Network is down in Plymouth, I can't even make call. 😔
I still don’t have any service since midday yesterday-when is it going to be fixed -urgent update please.
Down in Bournemouth since 13:00 yesterday. Any ideas when I'll be able to make calls and send sms again. This is what I pay for after all?
Following yesterday’s network issue the majority of services have been fully restored. We are still observing around 1% of calls not placing correctly and our engineers are working to fully fix this. Data services are working normally. We are really sorry for any inconvenience caused.
It's been nearly a week that calls are not being placed, S36 8WG area. How much longer do we need to wait?
DerrickP_590082 This post originated in Dec. 2023 and so probably refers to a different issue.
You may be better of with a web chat to Smarty Support.
I'm not getting calls or data 😞 Intermittent 3G
No signal in my area of Nottinghamshire
cheers for the update as many are aware around the whole area England include here in belfast where still off , wonder how "compensate" us going to work out , I haven't a bad word to say about smartys over the last few months I've been with them!
So where's the update?
6am Still terrible in Atherton m46 area. No Internet all day, signal non existent . Lost a full day. Its now 23.31 and still terrible signal off and on network. Normal 3 to 4 bars. 0 to 1 bar all day even now. Its 2023 coming 3
Mine as been down since this morning and still down now
I'm in Skipton North Yorks and it's just came on as l'm posting this message.
Switched on this morning and no service.
Judging by how long this has been going on Smarty should be posting regular updates for customers and providing some explanation on what the cause of the outages are, at least if we're kept informed that's something.
