Forum Discussion
[Network Issue] Service Update - Resolved
[UPDATE]
Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. We continue to monitor and review all services throughout today to ensure full stability.
We kindly ask that you only contact us if your issue is urgent, as our support team continue to handle a high volume of enquiries. Check our social channels for updates. We’re sorry for any inconvenience caused.
We are aware of an issue affecting a small percentage of voice services, are team are working hard to fix this as soon as possible. We are really sorry for any inconvenience caused.
Data services are unaffected, please bear with us.
320 Replies
Are your teams working hard or is it our teams are working hard?
I understand sometimes issues can happen, but it would have been nice to have received a text message saying that they were having difficulties. I couldn't use the Smarty app either so I wasn't sure if it was just me that had the problem until I've been able to log on here and see that it's affecting many of us
No incoming or outgoing calls here in West Bromwich since around 1pm today. Text and data seems ok though. Thank goodness we have Whatsapp to keep connected with friends and family.
Any update please I still cannot make or receive calls
There’s nothing very smarty about not being able to use your mobile phone when you need to make a call. A simple text message to your customers would resolve this by saying we’ve got issues and we’re sorry unfortunately you’re a disgrace you’re an embarrassment and you don’t care about your customers
In Suffolk and have had no network since 1.30pm, expecting a call from my son's nursery and call forwarding is not working.
The way I see it smarter is not very smarty if you can’t make calls on a mobile phone device what smart about that? How about sending everybody a text explaining that you’ve got issues rather than leaving it until you try to make a call disgraceful unprofessional obviously no consideration for your customers
I can’t make any phone calls out . I hope I get a refund as paying for service I can’t use !!!!
Message on the app chat and ask for it
Unhappycustom chrisac_2385791 One day = maximum 65p if you buy the £20 plan over 31 days
Message the chat on the app and ask for refund for 24 hour period etc
I live in Northern Ireland and cannot make or receive calls since around lunchtime today (23rd Jan 25). I can send and receive texts ok but not calls. Only on two occasions did I manage to call out, the others failed. Checked and double checked all DND settings, call forwarding etc and all appears in order, phone restarted also.
Also having issues, and my son and partner are on ID mobile and they are affected too.
Seems like it's more widespread and perhaps linked to the three network rather than a smarty issue.
