Forum Discussion
[Network Issue] Service Update - Resolved
We are aware of an issue with our network and our engineers are working to fix this as quickly as possible.
This issue could affect data, calls and text services.
We are sorry if you've been impacted by this, please check back here for updates.
Good morning, all services should now be fully restored. Please accept our sincere apologies for any inconvenience and if you are still experiencing any problems, reach out to our customer support team. Thank you for your patience.
Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing
119 Replies
Still haven't had any network connection in BS20
I have no service at all, my wife sat next to me has 5G. How can this be?
No service in SE18 at the moment. Any updates?
Reception still very poor in Liverpool L15. No calls, texts arrive after 40 minutes, data sometimes works, but tethering doesn't
I am in the city centre. Both of my sim cards are not working. No reception nor connection at all. Please help
Still No Phone signal or data on my Phone! Hope it comes back asap as I’m due to travel and will net phone data!
Same
Lost all data just before 12, connected but h+, 3g or 4g ... Great signal but no network.
Tried airplane mode and reconnect, then lost phone signal but got back after a bit but data as before great signal, no connection.
Could we get more on nature of problem or what if anything we can do?
No roaming data in republic Ireland as well since 12pm any compensation planned?
Sir i am facing signal lose issue in my town please help to solve my problem ...
I lost all Smarty connectivity yesterday in Lincoln at about 4:30pm. Traveled to Aylesbury 150miles and network came back at 8pm. Today at about 12:30pm lost complete network connection, came back after 1 hour but no data (in Aylesbury).
I can’t receive phone calls either
