Forum Discussion
[Network Issue] Service Update - Resolved
We are aware of an issue with our network and our engineers are working to fix this as quickly as possible.
This issue could affect data, calls and text services.
We are sorry if you've been impacted by this, please check back here for updates.
Good morning, all services should now be fully restored. Please accept our sincere apologies for any inconvenience and if you are still experiencing any problems, reach out to our customer support team. Thank you for your patience.
Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing
119 Replies
I don’t have internet at all, I’m not getting SMS , I’m not sure about the phone call tho
My data disappeared at about 12pm
LU2 not have any cover. I'm not able to use a phone outside my home where I work on WiFi. Are you planning to compensate that to your customers?
My network has complete crashed, I can make calls but can’t text and no data. My hotspot has completely disappeared. Not great, I’ve got train tickets and concert tickets I need access to!
No roaming in Republic of Ireland I have a DPD authentication issue
My data roaming in Republic of Ireland I have a Dpd authentication issue
I am in NW4 2JT. Hotspot doesn't work. Neither does Mobile Data. Telephone does work.
Some customers may still be experiencing intermittent issues with our network. Our engineers are working hard to fix it and we apologise sincerely for the inconvenience this is causing
My wife has already changed her operator south east London Very weak signal.
Seems to be lots of problems recently,
Internet gets lost and slow signals etc
I am in NW4 2JT. Hotspot doesn't work. Neither does Mobile Data. Phone does work.
My hotspots gone as wel, no phone signal or data around Scotland
My network service is still down, nd the customer service hasn't replied me anything about it yet.
Good morning, all services should now be fully restored. Please accept our sincere apologies for any inconvenience and if you are still experiencing any problems, reach out to our customer support team. Thank you for your patience.
I have had a very weak signal for several days south east London Lewisham And my wife has already changed the operator
My phone not making or receiving calls 12th Feb. I have missed an important hospital appointment call. I can't even let them know my phone is not working 😕
KimWats_2310707 Take a look at Network Service checker page.
Still having intermittent issues here, and I cannot access my voicemail on 4g. I've tried chatting on the Smarty App but it just crashes instead. The Three network says it is still having issues today.
