Forum Discussion

jeanett_3035573's avatar
jeanett_3035573
SMARTY Rookie
08-11-2024

ive recenlty

hi could you tell me when ill recive my sim and hoe many days it takes to turn up i bought one yesterday

4 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    08-11-2024

    jeanett_3035573  They are usually sent out by Smarty via Royal Mail, so it depends upon what the postal service is like in your area. It also depends upon what time of day your order went through - if it was late then you can forget that day.

  • Motog's avatar
    Motog
    SMARTY Pioneer
    16-11-2024

    Mine took 11 days.  I am guessing Smarty are using a DSA provider (a company that collects the mail and deliver it your local Royal Mail sorting office. Then the postie delivers it the next day). I suspect the delay is with them. It doesn't help that Smarty suggest that your shiny new SIM will be with you in a couple of days.

  • rendo84's avatar
    rendo84
    SMARTY Pioneer
    15-11-2024

    I ordered mine a week ago. Postman just been, no sim delivery ğŸ˜•

    • MSF's avatar
      MSF
      SMARTY Guru
      15-11-2024

      rendo84  Perhaps web chat with Smarty Support Team.