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K2865653's avatar
K2865653
SMARTY Rookie
28-09-2026

Bereavement

How do I cancel my late fathers plan? I paid by credit card each month. I'm not able to cancel the payments via online banking.

I must have set him up with his own Google email but stupidly I can't remember it. I have his Smarty mobile number and his Smarty password.

Any ideas?

2 Replies

  • K2865653's avatar
    K2865653
    SMARTY Rookie
    28-09-2026

    Thank you. How do I get hold of a human or at least send a direct email? I'm just going round in circles!

  • MSF's avatar
    MSF
    SMARTY Guru
    28-09-2026

    Condolences on your loss You will need a web chat with Smarty support for this. Gather any information that you have first