Forum Discussion

AmandaJo_481218's avatar
AmandaJo_481218
SMARTY Pioneer
11-06-2025

Intermittently not receiving calls

Frequently when my husband and three other people that I know of call me, my phone doesn't ring and there is no call history. From their side it rings until the voicemail picks up. If they leave a message i get a text message but still nothing in the call log. Other people can ring and the call comes through everytime.

I have tried everything smarty have advised. Sim out. Phone reset. I did replace my phone in January so could be a phone setting, but I did a soft reset which didn't fix the issue. I don't know what to do next. 

Call Issues

2 Replies

  • LillyM's avatar
    LillyM
    SMARTY Pioneer
    11-07-2025

    Same has started happening to me the last couple weeks. Sometimes I can make and receive calls and other times I can't. I get a voicemail message but no log that anyone's called. I recently changed my settings for travelling to the EU and not sure if this has done something? On another community question someone suggested network reset but I haven't tried this yet.. 

  • ClazzyJ's avatar
    ClazzyJ
    SMARTY Enquirer
    08-08-2025

    I'm having this issue in the UK and can't seem to get it to work at all. I've tried network reset. My mum is really sick and I keep getting 'new voicemail' texts and no missed calls and can't connect to voicemail when I try to ring.