Forum Discussion

DavidFr_2847745's avatar
DavidFr_2847745
SMARTY Maverick
09-09-2024
Solved

HELP - Number not ported correctly

I am getting desperate. I switched from Vodafone to Smarty about 8 weeks ago and ported my number using the PAC code Vodafone gave me. Since then I have been able to receive some calls but not others...
  • MSF's avatar
    MSF
    09-09-2024

    DavidFr_2847745  Then it's the complaint as I suggested, I think.

Reagh_an's avatar
Reagh_an
SMARTY Maverick
12-05-2025

Did you ever get this all sorted or did you switch to another provider? I've only been with Smarty for a week and I'm thinking of going back to my old provider.

  • Linsey's avatar
    Linsey
    SMARTY Moderator
    12-05-2025

    Hey Reagh_an 

    Are you experiencing porting issues?

    • Reagh_an's avatar
      Reagh_an
      SMARTY Maverick
      12-05-2025

      Hey, Linsey I don't know - am I? 

      The number ported fine; I simply CANNOT RECEIVE two-factor verification code text messages from my bank. I've already spoken with the bank this afternoon. They still have my original number showing up when I call them - so it has ported fine. 

      • Linsey's avatar
        Linsey
        SMARTY Moderator
        12-05-2025

        Hey @Reagh_an 

        As mentioned in previous responses, please reach out to our customer care team so we can assist in resolving your issue. Unfortunately, we’re unable to investigate through the forum. Repeatedly posting about it here won’t help to resolve the problem.

        Contact us - FAQ | SMARTY

        Thanks!