Group plan - already have spare sim
Hi, my father is in hospital and lost his phone. I have a new phone for him and already had a spare smarty sim, but I cannot figure out how to active the spare sim and set it up! Even with the instructions online. When I log in it to activate sim it just takes me to my normal view and I can’t find it anywhere - I got to a point where I was activating it before o logged in but then I don’t get it as I would need to make a new log in! I must be missing something? Seems easier if I applied for a new sim and was sent one in the post but this would delay me getting a phone to my dad. Please help!
AmySamp_2126311 If you want to add him as an independent account, you will need to start from basics with a new email address and use that sim.
As an alternative, you can form a Group and add the sim as a 'nickname' account using the same email address. This will mean that you control both sims and pay for them - depends if he is happy with that!
The advantage is that you will get 10% discount on each plan (but not if you buy a special offer plan)
This article should help you: https://help.smarty.co.uk/en/articles/3417277-what-is-a-group-plan
