Forum Discussion
Dre 806
It’s currently 12:53pm 29/4/2026. I haven’t been able to make or receive a single call for over 24 hours. All my phone settings are as they should be, I have even put my sim into another phone and same issue.. This is a constant issue with UC Smarty. My data is working fine and I can make calls through WhatsApp, FaceTime, and other apps that use WiFi or internet to make calls. However, when people call my phone it says my number is no longer available. I have serious calls I need to make that I cannot. I am also waiting for important calls which can lead to legal repercussions if I’m am unable to speak to the person attempting to contact me. There is no way to contact anyone from smarty, no way to get a response from a real person as opposed to a BOT or AI and as usual there is NOT ONE SINGLE PERSON WHO HAS BEEN GIVE A SOLUTION for similar issues. How will this problem be fixed. When will it be fixed. Will I receive any repayments for not being provided with a service I am paying for?
1 Reply
AndreRo_3396155 Unfortunately, you are posting on the Community Forum and we are customers like you rather than Smarty staff. (except for a couple of Moderators) We therefore cannot answer your questions.
When you start off on the web chat bot, you should get an opportunity to then chat with an agent.
Have you completed a Network Status check to see if there is a known problem locally?
