Forum Discussion

Georgekeddy's avatar
Georgekeddy
SMARTY Maverick
25-04-2023

Derry/Londonderry - network issues

Hi there.

Is anyone else based in Derry / Londonderry having any network issues? I can't get any connection when I'm off WiFi.

Any idea what's happening?

Thanks.

10 Replies

  • Georgekeddy's avatar
    Georgekeddy
    SMARTY Maverick
    27-04-2023

    Currently wishing I didn't move away from o2... any ideas on what I can do?

    • Chalkychap's avatar
      Chalkychap
      SMARTY Trendsetter
      27-04-2023

      Maybe switch back to O2?

  • Georgekeddy's avatar
    Georgekeddy
    SMARTY Maverick
    26-04-2023

     I get this response no matter what I enter

    • Rebekah_150's avatar
      Rebekah_150
      Team SMARTY
      26-04-2023

      Hey  Georgekeddy

      If you want us to look into it further please reach out to our chat team https://smarty.co.uk/contact  and one of our advisors will be more than happy to help, available daily from 8am – 8pm.

      • Georgekeddy's avatar
        Georgekeddy
        SMARTY Maverick
        27-04-2023

        What do you suggest I do now? Don't see the point in paying for a service that doesn't give me simple connection guarantee 

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    26-04-2023

    Hey  Georgekeddy

    MSF Is right checking your network status is the next best step, I have checked this today and you should be able to see your network status here, https://bit.ly/40E0Y7h 

     
  • MSF's avatar
    MSF
    SMARTY Guru
    25-04-2023

    Have you tried the network status checker?

    I cannot get it to work at present, but you may get a clue there.