Forum Discussion

Reagh_an's avatar
Reagh_an
SMARTY Maverick
12-05-2025

CAN'T RECEIVE verification code from bank

CANNOT RECEIVE two-factor verification code by text from my bank. Therefore, I cannot access my online banking ever again if I stay with your network.

Do you see how that is not competitive in today’s market? If you don’t, you might want to join Trump in his business venture to produce the iPhone in the United States.

It's been a week and Urban Legend has it that this 'issue' should have self-corrected within a 'few days'. Looks like I'm heading back to my old provider, who served me well for NINE YEARS. I got greedy for your eleventy-bajillion gig to stream TV all day, but you're service is ABYSMAL. My former network let me run my personal finances without interference - and that's FAR more important.

 

8 Replies

  • ClareWUnite's avatar
    ClareWUnite
    SMARTY Pioneer
    20-08-2025

    Before you panic, it might be that the verification code is being slurped up by WhatsApp, which seems to have done the same to me (on another network).  I expect a text message and when it doesn't come through I find it has turned up on my WhatsApp instead.  I only joined WhatsApp recently, and I don't like it.  I'd rather delete the app altogether but now I'm worried all my notifications will go missing, too!

  • MSF's avatar
    MSF
    SMARTY Guru
    13-05-2025

    Reagh_an  Not much point in ranting here because we do not run Smarty. We are customers like you.

    Never had a problem in receiving codes for authentication.

    • Reagh_an's avatar
      Reagh_an
      SMARTY Maverick
      15-05-2025

      It didn't happen to you therefore it can't be happening to me, or all the others complaining about the same issue on these very forums? And you have the title of 'guru'?

      Says it all.

      • MSF's avatar
        MSF
        SMARTY Guru
        16-05-2025

        Reagh_an  The ranks get earned by helping out on the forum. You can always follow some of my replies if you’re concerned 

  • WynfordP_833657's avatar
    WynfordP_833657
    SMARTY Pioneer
    12-05-2025

    Hi, I'm experiencing the same problem, only this time receiving texts from Vodafone. I have tried logging on to my account and when it comes to the Security Code it never arrives. I've tried webchat and phoning VF but to no avail, all they say is have a word with your mobile provider! My last attempt is with 3's customer service. We'll see how it goes!!!!

    • Reagh_an's avatar
      Reagh_an
      SMARTY Maverick
      15-05-2025

      Hope you get it fixed! Funnily enough, a couple of hours after posting complaints on here, a week's worth of texts from my bank, Ebay and PayPal all came through at once. I don't believe in coincidence. It seems the techies stalk the message boards.

  • Linsey's avatar
    Linsey
    SMARTY Moderator
    12-05-2025

    Hey @Reagh_an 

    We’ve responded to another one of your posts here. For further assistance, please reach out to our customer care team: Contact us - FAQ | SMARTY. If you’d prefer not to, and choose to switch back to your previous provider, that’s absolutely fine—we understand and respect your decision. However, we’re unable to resolve this issue through the community forum.

    Thanks!