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I have a similar problem. Trying to sign up for Social Tariff - I click on already a customer, but the chat bot doesn't appear to ask me to confirm details and provide evidence of my eligibility
Hi STEPHEN_1889162,
There are a few reasons that you may be having issues. If the details we have including your email match what the DWP have and you are on eligable benefits it should be succsessful https://help.smarty.co.uk/en/articles/6867479-smarty-social-tariff.
If you need further assistance our customer care team are avilabloe https://smarty.co.uk/contact available daily from 8am – 8pm.
I have similar issue with request to change to social taruiff
nce JUNE 2024 I contacted that link about social tariff there is no answer directly ZIP nothing, not even a NO! I have today here 2 records of the refernce Do you think I have much time on my hand to click on link, and complain about no reply?
Each time I contact live chat they explain there is someting not match in my details kept in the DWP portal,but they can not give screenshot as proof.DavidHar_600638 You haven't explained the nature of the problem, so it's difficult to help out.
Hi
You shouldn't have a problem if your on the required benefit
