Forum Discussion

Timothy_2126124's avatar
Timothy_2126124
SMARTY Pioneer
30-06-2023

Appalling Signal

I'm afraid after only a week I will be leaving Smarty. The bundle value seems fantastic but I can see why it's so cheap. It can't be used due to the dreadful signal availability.

I live in South Cumbria. At home the signal checker says good 4g indoors and outside. I only get 1 bar and very slow speeds. The phone is defaulting to WiFi calling as the signal is so poor.

Went to Kendal yesterday, no signal in the centre of town. Half a mile out I got only h+ which was also unusable. Retail park further out, 1 bar and slow 4g

Today I've been in various places in a 20 mile radius of home. Consistently the signal has been 1 bar or nonexistent.

No it's not my handset. I moved from Vodafone due to price but had no signal issues. It is a rural area but the checker is not telling the truth.

It's so bad I'm going to write off what I paid for a month and go to another provider.

coverage
Network
poor signal

3 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    01-07-2023

    Timothy_2126124  Very disappointing for you, I can understand.

    You may feel better if you at least raise a complaint before you go about the information being inaccurate as far as your could see.

    This does seem to be the case for a small number of people, but then there are loads of others, myself included, who find that we get a signal that meets our needs for most of the time.

  • JulieHa_2464251's avatar
    JulieHa_2464251
    SMARTY Pioneer
    10-05-2024

    My signal has been awful since Been with Smarty too.  I think may have  to change its so annoying. No one can hear me !

    • JJP2RidesAgain's avatar
      JJP2RidesAgain
      SMARTY Centurion
      10-05-2024

      That’s why it’s important to check signal where you need it most, ask neighbours etc what are the most reliable networks where you live, work, socialise etc. 

      I get a great service from Smarty, personally, whereas O2 isn’t that great where I live, but I know others in various parts of my home city of Bristol for whom O2 works very well.