Face/Touch ID & PIN unlock for SMARTY iOS app, rather than account details
The SMARTY iOS app is a useful way to track data usage, purchase add-ons, manage group plans and much more. However, if one doesn’t use the app for a couple of days, it automatically logs you out, presumably to protect your account and information. The problem with this is you have to constantly re-enter your full login details (email, password, sometimes 2-factor authentication) just to check something as simple as your remaining data. Plus, every time you log into your account, a security email is sent (for obvious reasons). This all seems too convoluted and unnecessary to me just for an opening an app every few days. When I was with EE, their app supported a simple 4-digit PIN lock and Face/Touch ID. A quick biometric authentication or PIN entry was enough to get into the app, only logging you out of your account if you were inactive for weeks or months. This to me is a far simpler, more effective and more streamlined process of getting the info you need from an app quickly while still securing your account and information. I’d like to see SMARTY implement a similar authentication system for their own app. Let us set a PIN and Face/Touch ID to access the app, and stop logging us out of our accounts for 2 days of inactivity. Instead, only log us out after several weeks of inactivity, the rest of the time relying exclusively on PIN/biometric authentication for app access. I cannot speak for the Google Play app as I don’t have any experience using it. Thank you for considering my suggestion! I wish the reader a pleasant day. - Kaiffe
Additional 2nd SIMs; Simple Web FIX
Hi SMARTY Team, So I thought to use my spare sim your team gave me when I signed up to start my original plan, thing is to add this sim to my current SMARTY account isn’t a simple or well smart (pardon the pun) process as it seems to activate another physical SIM currently a customer must; - go to the link provided and add a plan via a separate account (like a new customer) except I’m an existing customer so when I see there’s a big pink button that says sign in to activate.. cause it won’t allow me to use an existing email address on the activation page, I’m thinking “Great! I click this and I add my second SIM number when I log in.. ONLY that currently isn’t an option. Yes you do have a pop up on the webpage when logged in to ask to transfer or keep the number and you do have an option for a group plan that then asks to manage a device but only asks to order a sim, not add a physical sim a customer already has. MY SIMPLE & SMARTY FIX edit the pop up; by adding one question.. after the system can tell there’s another unused SIM when the customer is logged in; see you have activated a SIM ending in the numbers #### is this a transfer of your number or an addition to add to your account plans? A) as current (transfer number) B) keep number but ADD the option to add that number to a Group Plan via the Group Plan page (while customer is logged in) as a switch under the ordering of another sim. Here’s the reasoning WHY! NO MORE TEMP SMARTY ACCOUNTS that are secondary to the original account; All customers have ONE account via one email. NO CONFUSION for the customer; the button that says “sign in to activate” now makes sense for those wishing to use a second SIM. NO EXTRA WASTE; SMARTY does not need to send out another SIM to an existing customer who already has a SIM they (like myself) wish to use. SAVES TIME; no need to send an invite or wait on the SIM that would be connected to the group plan. SIMPLE . EFFICIENT . SMART![Prize Draw] WIN A YEAR'S SUPPLY OF DELICIOUS CHOCOLATE! - CLOSED
Chocflation has officially hit the UK, with shrinking Easter eggs and rising prices making it more evident than ever. But at SMARTY, we believe in providing incredible value without the steep price tag…and no annual price rises to worry about! To sweeten your Easter, we're giving you the chance to WIN a year’s worth of pre-paid monthly deliveries from CHOCOCO, the ultimate chocolate experience. *The competition is not affiliated with Chocobox, SMARTY have sourced the prize ourselves CHOCOCO creates irresistibly fresh chocolates using locally sourced seasonal ingredients, like fresh local cream, paired with fine origin chocolate and absolutely no additives or preservatives. Pure, mouth-watering indulgence! HOW CAN I ENTER? It’s super simple! Just leave a comment on this post with your answer to the question below, and you’ll be entered into the prize draw: What’s your favourite Easter egg? The Prize Draw opens 03/04/25 at 10:00 and closes on 24/04/25 at 11:59 (“Promotion Period”). To enter the Prize Draw entrants must be a SMARTY customer and have an active plan as at the end date of the Promotion Period. Entrants must have registered for the SMARTY Community within the Promotion Period and be over 18 years of age and a UK resident (“Eligible Entrants”). Only one entry per entrant. Winners will be selected at random. For full terms click here. Team SMARTY UPDATE - COMPETITION CLOSED The competition is now closed and we will draw the winner from all the eligible entries. Keep your fingers crossed and an eye on your Private Message inbox. Thanks to everyone who contributed some brilliant entries!
Huawei H112-370 5G cannot connect to internet
Hi, I had previously been successful in connecting to the internet at home using a Smarty sim in a Huawei H112-370 5G router. I have been out of the country recently for several months however, during which I suspended use of the Smarty sim since I didn't want to pay the Smarty monthly fee unnecessaily for home internet service while I was away. On my return to the UK yesterday, I immediately renewed the Smarty sim online and I have verified (using a mobile phone) that both voice calls and mobile data are working fine on the sim card. I did that to make sure that the sim itself has not been deactivated yet due to long periods of inactivity. When I popped this sim back into the Huawei 5G router however, I discovered that I can no longer connect to the internet, even though I am getting green lights on the router for both 4G and 5G signals. I have verified that there has been no disruption to 4G or 5G signal coverage in my area. I have also tried rebooting the router several times. Still no internet connection. Can anyone else using a Huawei H112-370 5G router with a Smarty sim confirm that they can still access the internet or is this a policy change (I hope not !) to no longer support Huawei routers ?UNPAUSE PLAN
Hello, My new plan is paused even though I paid for it. I contacted Smarty but the only advice they gave me was to activate my sim from the dashboard. However there is no activation button whatsoever. The only message is as follows: "Your plan is paused We’ve paused your service. Please get in touch via chat with our support team who will be able to help." However the support team keeps repeating that I should activate my sim... !!! They do not seem to understand that I CANNOT do it and that THEY should unpause my plan. It's crazy !!! Any idea to unblock this vicious circle ???[Prize Draw] Let us know about your favourite bit of tech
PRIZE DRAW UPDATE The competition is now closed and we are pleased to announce that @about_a_year is the winner. Congratulations @about_a_year; check your private messages and reply with your address. Thanks to everyone who contributed some brilliant entries. We had over a thousand posts since the launch at the start of the year. You have all helped make the fledgling Community a great success and we look forward to more and greater engagement as we grow. Keep up the great work everyone; the SMARTY Community belongs to us all and succeeds because of your great contributions. UPDATE - COMPETITION CLOSED The competition is now closed and we will draw the winner from all the eligible entries in the next 24 hours. So, keep your fingers crossed and an eye on your Private Message inbox. Thanks to everyone who contributed some brilliant entries. We had over a thousand posts since the launch at the start of the year. You have all helped make the fledgling Community a great success and we look forward to more and greater engagement as we grow. Keep up the great work everyone; the SMARTY Community belongs to us all and succeeds because of your great contributions. To celebrate the launch of the SMARTY Community, we are giving you the chance to win a new Honor Magic 4 lite smart phone. How to enter To enter the Prize Draw, entrants will need to log in to the SMARTY Community platform and answer one or more of the questions in the “Let us know about your favourite bit of tech” article, during the promotion period. The draw is open from 16th January 2023 until 28th February 2023. Please answer at least one of the following questions: What do you love most about your current devices? What classic device would you like to see updated (if technology issues were no problem)? What future features would you like to see from mobile tech? The Prize Key Features of the Honor Magic 4 lite include: 120Hz Screen Refresh Rate 6nm Snapdragon 695 5G Soc - High Performance, Low Power Consumption 66W HONOR SuperCharge - Have 81% Power in Half an Hour 4800mAh Large Battery - A Big Battery Boosts Your Whole Day HONOR RAM Turbo - RAM Extended, Smooth Experience 48MP Rear Triple Camera - Capturing Vivid Moments https://www.hihonor.com/uk/phones/honor-magic4-lite/ Closing date is 28 th February 2023 and we will inform the winner by direct message on site by 7 th March 2023. The SMARTY Community Terms of Use apply to your registration for and use of the SMARTY Community platform. Competition terms can be found here.[Open Discussion] What’s a life hack you use that really cuts through the malarkey?
It’s always a great feeling when you discover a new way of doing something that makes it so much easier, or better yet, when you learn something entirely new that only takes a small effort but can make a huge difference to your everyday life. With our new promotional campaign focusing on the theme of “less malarkey”, we thought it would be great to hear the life hacks that help you to cut through the malarkey of everyday life and keep things simple! I saw one suggestion online recently that I’m thinking I might give a try. I’ve recently been thinking of buying a dashcam, given I live in a busy town center with lots of areas that can be difficult to get around. The cheapest I’ve seen online have been around £35. However, the suggested life hack I’d recently seen was to use an old phone instead. I bought a new phone last year and since then, as many old phones do, mine has been kept away in a drawer most of the time. It’s a mid range phone from 2018 and its battery has declined quite a lot over the years, so I’ve been unsure about giving it away or selling it - but now I know of another option. I have a car charger and USB cable that should solve the battery problem. Given all my pictures and videos on the device are automatically uploaded to Google Photos, storage won’t be an issue either. Plus, the camera is still more than good enough – so all I need is a phone holder. I’ve seen these can be bought for around £10, so using my old phone instead of buying a dashcam could also save me a nice £25. It's a simple idea, but could provide an effective solution to a couple of problems. With that being said, what are your go-to life hacks that are simple to do but give big benefits?
Constantly in H+ when out and about
Hey! I am liking the SMARTY network, I actually returned. However, I bought an Honor Magic4 Lite 5G and I do not get any 4G coverage that often in a majority of the areas I go to and from, I'm based in the West Midlands. I get a constant 5G signal at home but when I go out and about I only get around 3G or sometimes unusable 4G. I've tried device restarts, SIM card reinsert and everything.
