How to add a replacement sim to groups
I need to check a replacement sim but only have a dashboard for my sim. and the telephone number of the new one. I don't want to activate the replacement sim in case it deletes my inuse account. Can I open another dashboard on the phone it is intended for even if my dashboard is registered to the phone?
Group Plans
Hi, I recently moved over to Smarty as I was interested in their Group Plan. However, every time I chose the Mix and Match and selecting the two tariffs I wanted, I was taken to a screen displaying “Discover our Plans”. Having had a Chat with Customer Services I was advised to try Incognito or Private modes, which I already did, with no success. I even tried other browsers and a MacBook and a Windows laptop again with no success. I was finally advised to purchase the SIMS separately and once received, Activate them and then add to a Group Plan. Surely, if this option is available on the website I should be able to do this without any issues. The end result is instead of getting my 10% off each SIM immediately I am waiting a month for the Group Plan to be activated. Has anyone else had any issues setting up a Group Plan when moving over as a new customer
SWITCH OWNER SIM IN SMARTY GROUP
I started a new (first) Smarty contract and received a number. I then started a group, adding a second sim I normally used, retaining the number on transfer from Tesco. However, when buying add-ons for my second sim, all smarty communications went to the first sim, which was left in the UK. Therefore, I couldn't complete a transaction as I could not access the first sim. As far as Smarty was concerned, all access and notications went through the first sim. My question is: how can I swap sim numbers to enable my second sim to be the LEAD Sim? Thanks
Group Plans + Bonus SIM Card
Hi All, new customer here. I got a Bonus SIM in with my new SIM so thought I would get my Daughter a contract. Disappointing too see that the new offers are only available to new customers, but I digress. So I am all set up, I click on the Group Plan button and then click I HAVE A BONUS SIM. I'm then told to activate the bonus card.....which I cannot do as I would need to create a whole new account for my 14 year old Daughter. So I try activating it on my name....which then wants to send me a brand new SIM, even though I have a "BONUS" one in front of me. So I cannot activate a BONUS sim to an old account?, despite what the instructions say on the screen, the only way is to order a new SIM card?, seems like a pointless expense.....why can I not just use the BONUS SIM that is sat in front of me?. Has anyone else come across a solution before I order yet another SIM and burn up the planets resources unnecessarily?. Many thanks, Rich
