Group Plan Chaos

Hello,

I ordered a new sim through mix n match group plan so i could use mobile broadband as my home internet is not great. 

I paid £18 for unlimited data, waited for the sim, got the sim, and it says ‘awaiting number assignment’ after trying to follow instructions on activation. I thought id be able to activate, put sim in the router and go! 

Ive been a customer for over 5 years, and the customer service has been bad this evening to the point i’m in tears. One representative told me that I have got a replacement sim instead of the original one (????) and another told me I was using a bonus sim instead of the main sim, but then told me bonus sims don’t work with group plans? so contradicted themselves? And someone else I was going round in circles.

Last person tried to order me a replacement but said he wasn’t able to and had to refer me to the ‘backend team’. Not one person could tell me how long it would be for assignment of number to take place, even though it was a data only sim?

Im at my wits end now and considering leaving after 5 years because i’ve been round in circles on chat, paid £18 for a simcard that won’t work and not really any clearer for sorting it out.

Has anyone else had similar issues? They wouldn’t cancel it for me on chat before trying the backend team.

Any help is appreciated. I just want my internet up and running!

Jess