Data not working
I have 3 sims on my account, 2 are working just fine but for some reason the data isn't working on my daughters iPhone. The sim is active, her phone registers the sim, call and texts are working but anytime she tries to use the data it says shes offline. Im really at a loss for how to sort it? I've tried turning everything off and on, airplane mode etc. Please help?
Very weak signal and slow mobile data in South Grangemouth
Hello, For the past 7 days, the mobile signal in the southern part of Grangemouth has been very weak. Mobile data is also extremely slow, with very high latency (ping), making it difficult to use the internet. Could you please check if there is an issue with the local network or if any maintenance work is taking place in this area Thank you.Not recieving phonecalls
Hi.. I have had issues with receiving phonecalls for years! It's a sporadic problem. I am sometimes not able to make or receive calls. I thought it was the device and went through a lot of trouble shooting but nothing helped. I now have a brand new device, and the problem continues!! Before leaving smarty I thought I'd try this. Any suggestions??
UNABLE TO MAKE CALLS OR ACCESS THE INTERNET
I am now entering the third week without the ability to make calls or access the internet. Each time I contact support via web chat, I receive the same generic response: “Sorry for the inconvenience, engineers are looking into the issue.” Requests for an estimated resolution time are met with the same repeated message, with no meaningful update or explanation and that I should use the online network service checker. During my most recent interaction, I asked to speak with a manager due to the unacceptable length of this outage. Unfortunately, the manager simply repeated the same scripted responses, including the standard disclaimer that coverage cannot be guaranteed and that I should check the coverage in my area. I have already done this, and according to the company’s own online coverage checker, service should be strong both indoors and outdoors. Surely with the Vodafone–Three merger (which includes Smarty), shouldn't the network theoretically be more stable and faster than before. Given the lack of transparency, the absence of progress, and the ongoing disruption to essential services, I am now seriously considering escalating this matter to CISAS (the Communications and Internet Services Adjudication Scheme).
